General Manager (RN / RPN) preferred

Chartwell Retirement Residences; Granby; On-site; CAD 80,000 - 110,000; Full time

Job summary

Chartwell Retirement Residences is looking for a General Manager to lead a dedicated team in providing exceptional service in a Long-Term Care environment. The ideal candidate will have a background in hospitality or retirement living and will play a key role in enhancing residents' daily experiences.

Qualifications

• Minimum 3-5 years’ experience in leadership.
• Experience in LTC, Retirement Living, or Hospitality.
• Strong communication and interaction skills.

Responsibilities

• Lead and manage an interdisciplinary team.
• Drive financial and service results.
• Ensure service excellence for residents.

Skills

Leadership

Communication

Decision-making

Problem-solving

Budget management

Job description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note : Full-service Long-Term Care (LTC) site

Our General Managers are accountable to :

Manage Talent :

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team : sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees : coaches and manages performance.

Drive Results :

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results : Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence :

• Lead culture;

Ensure Commitment to Service Excellence :

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess :

• Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.