General Manager (RN / RPN) preferred

Chartwell Retirement Residences; Banff; On-site; CAD 80,000 - 110,000; Full time

Job summary

Chartwell Retirement Residences seeks a General Manager to lead an energetic team in a Long-Term Care environment. The ideal candidate will have strong leadership skills and experience in retirement living or hospitality, ensuring residents feel at home with exceptional service.

Qualifications

• Minimum 3-5 years in a leadership role.
• Experience in LTC, Retirement Living, or Hospitality.
• Strong communication skills for interaction with various stakeholders.

Responsibilities

• Lead an interdisciplinary team of Managers and employees.
• Drive results focusing on financial, customer service, and employee engagement.
• Ensure commitment to service excellence and align with company values.

Skills

Leadership

Communication

Decision Making

Problem Solving

Budget Management

Job description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note : Full-service Long-Term Care (LTC) site

Our General Managers are accountable to :

Manage Talent :

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team : sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees : coaches and manages performance.

Drive Results :

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results : Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence :

• Lead culture;

Ensure Commitment to Service Excellence :

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess :

• Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.