General Manager - Richmond Center

Gap Inc.; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A major retail company in Canada is seeking a General Manager to lead store operations, drive sales growth, and develop a high-performing team. The ideal candidate has 3-5 years of retail experience and a strong background in business acumen and team leadership. Responsibilities include managing budgets, analyzing performance metrics, and ensuring compliance with standards. This role requires effective communication and the ability to work in a dynamic environment.

Qualifications

• 3-5 years of retail experience leading others.
• Ability to communicate effectively with customers and employees.
• Ability to maneuver around sales floor and lift/carry up to 30 lbs.

Responsibilities

• Analyzes results and drives key performance indicators.
• Manages store budget for daily operations.
• Builds highly productive teams through sourcing and developing people.
• Leads implementation of Standard Operating Procedures.

Skills

Retail experience

Business Acumen skills

Time management skills

Planning and prioritization skills

Education

College degree or equivalent experience

Job description

About the RoleAs the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills