General Manager, Retail Store

SSENSE; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A luxury retail brand in Montreal is seeking a Store Manager to oversee sales and operations. You’ll lead a passionate team to provide exceptional client experiences, drive profitability, and cultivate strong customer relationships. Ideal candidates have significant experience in high-volume store management and strong leadership skills. This role offers competitive benefits and an inclusive work environment.

Benefits

Extended health and dental benefits

Parental top up program

Generous Employee Discount

Access to telemedicine

Savings and retirement plan matching

Gender Affirmation Coverage

Qualifications

• 5–7 years of experience in high-volume store management.
• Experience managing large teams (+50 employees).
• Excellent written and verbal communication skills (French required).
• Ability to lift heavy boxes (15kg).
• Flexible work hours/days as needed.

Responsibilities

• Lead team to meet and exceed sales goals through innovative strategies.
• Provide an unparalleled client experience reflective of the brand's values.
• Recruit, train, and develop a high-performing sales team.

Skills

Team management

Sales expertise

Outstanding customer service

Problem solving

Job description

Company Description

About Us:SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

About The Store:

Located in the heart of Old Montreal, our SSENSE Montreal store spans five floors, offering a curated selection of high-end products, from iconic brands to emerging designers. Our concept, based on appointments, allows us to offer each client a tailored shopping experience, guided by our personal stylists.

About The Role:

The Store Manager will oversee all store sales and operations while leading the team to achieve commercial goals and key performance indicators. They will work closely with internal stakeholders such as the technology, operations, real estate, marketing, and customer service departments to tackle daily operational challenges, resolve gaps, and ensure seamless processes that foster client engagement, operational efficiency, and profitability.

Join a team of sixty passionate employees and help provide an exceptional client experience!

What You'll Do:

• Maximize Sales and Profitability: Lead the team to meet and exceed financial goals (revenue, gross margin, etc.) through innovative sales strategies for appointments, walk-ins, and marketing events. You will analyze performance, identify growth opportunities, and implement impactful action plans.
• Provide an Unparalleled Client Experience: You will embody luxury hospitality. You ensure that every interaction, from the welcome to the sale, reflects the values of the SSENSE brand. You cultivate lasting relationships with clients, using data to personalize their experience and creating in-store activations that captivate them.
• Lead and Inspire a High-Performing Team: You are a passionate mentor. You recruit, train, and develop a high-performing sales team, setting clear goals and fostering a culture of collaboration and excellence. Your leadership is key to the store's success.

Qualifications

• 5–7 years of experience in high-volume store management.

• Experience managing large teams (+50 employees).

• Excellent written and verbal communication skills (French is required as it is the language in the Quebec province).

• Ability to lift heavy boxes (15kg).

• Work hours/days may vary due to store needs (day, evening, and weekend).

What sets you apart:

• Leadership and Team Management: The ability to inspire, mobilize, coach, and lead large teams to achieve high performance while fostering a client-centric culture.

• Sales Expertise: Strong skills in establishing and monitoring sales strategies.

• Outstanding Customer Service: A deep understanding of client expectations, with a natural aptitude for building lasting relationships.

• Problem Solving and Operational Efficiency: Proven skills in solving complex problems and optimizing operations, all while preserving brand integrity.

Additional Information

Perks And Benefits:

• Extended health and dental benefits, including comprehensive mental health programs and coverage;

• Parental top up program;

• Generous Employee Discount;

• Access to telemedicine and employee and family assistance program;

• Savings and retirement plan matching contributions;

• Gender Affirmation Coverage;

• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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