General Manager - Retail

QuadReal Property Group Ltd; City of Langley; On-site; CAD 110,000 - 130,000; Full time

Job summary

A prominent real estate investment company is seeking a General Manager for the Willowbrook Shopping Centre in Langley, Canada. This role focuses on leading the operations and management of the shopping centre, ensuring excellent guest services, and maintaining strategic relationships. Candidates should possess strong leadership skills with a minimum of 5-7 years’ experience in retail centre management, along with a relevant post-secondary degree. The expected salary is CAD 110,000-130,000 per year, complemented by a competitive total rewards package.

Benefits

Performance-based incentive plan

Comprehensive health & dental benefits

Defined contribution pension plan

Paid time off

Qualifications

• Minimum of 5 to 7 years’ experience managing comparable regional retail centre(s).
• Valid BC Real Estate License (Property Management) or ability to transfer.
• Experience with BOMA BEST or LEED EB:OM sustainable programs.

Responsibilities

• Oversee management and operation of Willowbrook Shopping Centre.
• Provide leadership for the team and support staff development.
• Manage day-to-day operations and execute business plans.

Skills

Leadership

Organizational skills

Analytical skills

Customer service

Communication

Education

Post-secondary degree in Business Administration or Urban Planning

Tools

Yardi accounting system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

The General Manager will report to the Vice President, Retail Operations and is responsible for the overall performance of Willowbrook Shopping Centre including financial, physical, team leadership, tenant relations, guest services and risk management.

The successful candidate will join the QuadReal Retail group, a forward-thinking dynamic group of industry experts focused on providing exceptional service for tenants and shoppers while demonstrating industry-leading environmental, social and governance stewardship. Totaling 5.2 million square feet and $3 billion in market value, the QuadReal retail portfolio includes best-in-class shopping centres such as Oakridge Shopping Centre, Bayview Village Shopping Centre, Willowbrook Shopping Centre, Marche Central along with several open community centres and mixed-use properties currently in the development phase.

Responsibilities

• Oversee management and operation of an enclosed regional shopping centre of approximately 625,000 square feet.
• Provide leadership for the WB team and support growth, development & successorship of key staff through direct mentoring and skill set alignment across team.
• Manage the day-to-day operations of Willowbrook Shopping Centre and successfully execute the approved business plans.
• Provide strategic direction in the development and preparation of the annual revenue, expense, and capital budgets considering the asset objectives, capital resources, and operational requirements.
• Ensure continued outstanding presentation of our interior and elevate our exterior curb appeal including The Courtyard.
• Drive and support strong collaborative relationships between operations, leasing, marketing, and asset management. Foster such collaboration with open, clear and transparent communication.
• Ensure 2024 Capital and leasing projects are executed according to budget on schedule.
• Implement and maintain sustainability initiatives in line with QuadReal’s goals, focusing on energy reduction and efficient operation of buildings; ensure compliance with government regulations, occupational health and safety standards and achievement of maintenance/life safety standards.
• Lead and mentor the property team and oversee recruitment, training and development, engagement, and performance management, ensuring employees understand and align with QuadReal’s culture and values.
• Lead and mentor the team towards a commitment and passion for exceptional guest services.
• Manage and maintain excellent relationships with community stakeholders.
• Maintain, manage, and communicate key metrics including tenant sales, traffic, and other quantitative/qualitative analytics and provide contextual review and analysis.
• Partner with corporate resources to ensure compliance and mitigation in Risk Management, including OH&S, insurance, environmental management and event risk.
• Manage the Capital Planning Program for the property using QR practices and processes in collaboration with VP and Operations Manager
• Other duties as assigned.

Experience and Qualifications:

• Minimum of 5 to 7 years’ experience managing comparable regional retail centre(s)
• Post-secondary degree in Business Administration or Urban Planning is preferred, in addition to courses in Commercial Property Management (ICSC or CPM)
• Valid BC Real Estate License (Property Management) or other Canadian jurisdiction with ability to transfer.
• Demonstrated acumen and interest in the Retail industry.
• Sustainability – Experience with BOMA BEST, LEED EB:OM or other sustainable programs an asset.
• Strong leadership, organizational, and multi-tasking skills.
• Relationship/LeadershipSkills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants, and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals
• Proven analytical and creative problem-solving skills.
• Organizational/Multi-TaskSkills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented
• Decision Making Skills – Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Computer Skills – Advanced knowledge of Word, Excel, and PowerPoint, and working knowledge of Yardi accounting system beneficial.

The expected annualized base salary range for this role is $110,000-130,000.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off.

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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

About us

At QuadReal, we create spaces that enhance the lives of the people and communities we serve. Headquartered in Vancouver, Canada, our vision is to be a leading global real estate partner—driving meaningful impact while delivering prudent growth and strong returns.

With a global presence across Canada, the U.S., Asia, and the UK, our success is built on our values—integrity, collaboration, performance, innovation, and responsibility. Dedicated teams and like-minded partners are why we are one of the world’s leading real estate companies.

Join an exceptional team of over 1,900 professionals in an environment that empowers you to grow, excel, and make a difference. Together, we’re reimagining an industry and building a culture where ingenuity meets community-building.