General Manager / Restaurant Manager - Demetres Burlington

Demetres; Burlington; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Paid vacation

Staff discounts

Career growth

Job summary

Demetres Burlington is seeking a General Manager to own all aspects of the restaurant, from guest experience to financial performance. Lead a talented team, set service standards, manage inventory and costs, and partner with support offices on local promotions.

You'll hire, train, and coach staff, schedule shifts, review performance, and uphold food safety and hospitality excellence. This role offers growth across the Demetres network and a collaborative team environment.

Qualifications

• 3+ years of management or supervisory experience in hospitality or food service.
• Strong leadership and interpersonal skills; ability to motivate diverse teams.
• Solid financial and operational acumen; responsible for inventory, food cost and labour.
• Excellent communication and problem-solving abilities; calm under pressure.

Responsibilities

• Lead day-to-day restaurant operations with focus on service quality and efficiency.
• Hire, train, coach, and develop team; manage onboarding and scheduling.
• Control inventory, supplies, waste, and costs; oversee ordering.
• Own the location's financial performance including sales, food cost and labour.
• Ensure hospitality standards, respond to guest feedback, and resolve concerns.

Skills

Leadership

Hospitality

Operations management

Budgeting

Communication

Problem-solving

Job description

About Us

Craving a challenging and rewarding career in a place you actually love?Perfect.Our people are the best part about Demetresand we're always looking for the right people to carry the tradition of excellence.

Demetres is a place where good things happen. We serve brilliant desserts that are handcrafted in store, with our own artisanal ice creams. We serve these creations in a restaurant setting with table service, and we have fun doing it. Oh and we've been at it for 35+ years!

About the Role:

As General Manager of our Burlington location, you'll own every aspect of the restaurant: building and leading a strong team, delivering a premium guest experience, and driving the financial success of the location. You'll be the person who sets the tone on the floor and makes Burlington a place both guests and staff love to be.

What You'll Do:

• Lead day-to-day restaurant operations, ensuring smooth table service and consistently high standards in guest experience, product quality, and efficiency.
• Hire, train, coach, and motivate your team; oversee onboarding, scheduling, performance reviews, and ongoing development.
• Manage inventory, supplies, and ordering, with strong controls over waste and shrink.
• Own the location's financial performance, including sales, food cost, and labour.
• Deliver outstanding hospitality: respond to guest feedback, resolve concerns, and understand what drives guest loyalty.
• Partner with head office and marketing to bring local promotions and campaigns to life.
• Uphold food safety, health, and workplace safety standards across the restaurant.
• Support special projects across the broader Demetres organization as opportunities arise.

Your Skills and Experiences:

• 3+ years of management or supervisory experience in hospitality or food service (full-service or table-service restaurant experience strongly preferred).
• Strong leadership and interpersonal skills; a track record of building and motivating diverse teams.
• A genuine passion for hospitality and a commitment to premium guest experiences.
• Solid financial and operational acumen; comfortable owning inventory, food cost, and labour.
• Strong communication and problem-solving skills; calm and decisive under pressure.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Here's what you get from us:

• Competitive salary and a benefits program
• Paid vacation and staff discounts on our ice cream, treats, and products
• Real opportunity to grow your career across the Demetres network
• A collaborative, creative, and supportive team
• Exposure to brand marketing, seasonal product launches, and strategic projects for those with long-term ambitions