General Manager (Mat Leave Coverage)

Sandman Hotel Group

Revelstoke

Sur place

CAD 100 000 - 150 000

Plein temps

Il y a 4 jours

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Avantages offerts par ce poste

Complimentary Season’s Pass to Revelst

Reciprocal deals on lift tickets

Team Member and Friends & Family Hotel

Restaurant Dining Discounts- Moxies, D

Discounts at local mountains

Career Development, Training &Internal

Employee Assistance Program

Résumé du poste

Northland Properties is seeking a General Manager for Sandman Hotel Revelstoke to oversee hotel operations and drive guest satisfaction in a dynamic mountain community. The GM will develop budgets, set service standards, and lead cross-functional teams to achieve goals.

Responsibilities include directing the Sales focus, reporting on activities, and coordinating resources while ensuring regulatory compliance and financial viability for the organization.

Qualifications

Minimum of 2 years Hotel General Manager experience, or 3-4 years of Sales or Rooms Division Manager experience.
Hands-on management style with exceptional leadership.
Commitment to exceeding guest expectations and service standards.
Computer literacy including Microsoft Office and hotel PMS systems.

Responsabilités

Directs overall hotel operations and budget development for departments.
Establishes financial and service standards and monitors performance against goals.
Leads staff through vision, training and performance reviews.
Coordinates front-office activities and liaises with vendors and partners.
Develops promotional campaigns and contributes to strategy with cross-department collaboration.
Ensures compliance with licensing, health and safety regulations and quality standards.

Connaissances

Leadership

Budgeting

Customer service

Strategic planning

Team management

Communication

Problem solving

Negotiation

Formation

Diploma or Degree in Hotel/Restaurant Management

Description du poste

Lead a hotel. Live the mountain lifestyle.Join us as General Manager in Revelstoke, a tight-knit mountain community where you can build your career and enjoy world-class skiing, mountain biking, hiking, kayaking and fishing right on your doorstep.

Sandman Hotel Revelstoke is looking for dynamic, outgoing, ambitious and confident General Managers with a passion for customer service to join our team, we have upcoming vacancies across Canada due to the growth of our company, some in brand new locations. If this sounds like you, please see below.

Job Description

The General Manager under the direction of the Regional Director will primarily be responsible for the overall operations of the Hotel. They develop the budget for each department, approve expenses and establish the standards of service. The General Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the establishment. The manager will address and deal with customer complaints and ensure that customers have an enjoyable visit at the hotel.

Core Competencies

Accountability
Adaptability
Communication
Critical Thinking
Decision Making
Leadership
Negotiation
Planning and Organizing
Problem Solving
Resource and Fiscal Management
Service Orientation
Teamwork

Job Duties

Assume overall responsibility for the operations of the hotel.
Establish the financial and service standards for the hotel.
Directs the focus of the Sales Department.
Contribute to the development of the organization's vision and strategy to guide the organization and ensuring co-operation across departments.
Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures as required.
Provide vision and leadership to staff members and encourage the growth and financial viability of the company.
Provide written and verbal reports on organizational activities on an ongoing basis, and as requested from time to time.
Allocate material, human and financial resources to implement organizational and departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning.
Schedule staff and work activities.
Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis, conduct annual performance reviews, discipline and terminate staff as required.
Liaise with outside vendors and negotiate over service prices/contracts.
Prepare budgets and monitor expenses.
Answer customer questions regarding policies and procedures; deals with customer complaints and comments. Address and troubleshoot problems and concerns.
Inspect property and services to ensure the compliance with licensing laws, health and safety and other statutory regulations.
Inspect hotel for cleanliness and appearance; supervises maintenance, supplies, renovations and furnishings.
Coordinate front-office activities of hotels and resolve problems.
Develop advertising strategies and campaigns.
Participate in community affairs and maintains a positive public image for the hotel including representing the hotel at tourism and business associations
Other duties as assigned.

Requirements

Minimum of 2 years Hotel General Manager experience, or 3-4 years of Sales or Rooms Division Manager experience.
Diploma or Degree in Hotel/Restaurant Management would be an asset.
"Hands-on" Management style
Exceptional Leadership skills
Commitment to exceeding Guest expectations.
Computer literate with knowledge of a variety of computer software applications including the Microsoft Office Suite (Excel, Access, Word, Powerpoint), and Hotel PMS's.
Superior written and verbal communication skills.
Excellent organizational and time management skills with the ability to set priorities for self and others in the hotel.
Ability to develop and motivate staff to achieve challenging goals.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS