General Manager in Training- Hotels

Sandman Hotel Group; Kelowna; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established hospitality leader is seeking an energetic individual for its Leadership Development Program. This unique opportunity offers a fast track to becoming a Hotel General Manager through intensive training and mentorship. You'll gain hands-on experience across various departments, develop essential leadership skills, and contribute to an innovative culture. Join a dynamic team that values exceptional customer service and personal growth, while enjoying a range of perks that enhance your career and well-being. If you're passionate about hospitality and ready to take your career to the next level, this position is perfect for you.

Benefits

Rewards & Recognition

Team rates from $79 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Group Life Insurance

Tuition Credit Program

Qualifications

• Minimum 2 years hotel supervisory experience or 3-4 years in management.
• Strong leadership and communication skills required.

Responsibilities

• Lead hotel operations ensuring superior guest satisfaction.
• Mentor team members and manage financial performance.

Skills

Exceptional Leadership skills

Commitment to exceeding guest expectations

Computer literacy

Superior written and oral communication skills

Excellent organizational and time management skills

Ability to develop and motivate staff

Education

Diploma or Degree in Hotel/Restaurant Management

Tools

Microsoft Office Suite

Job description

Job Description

Posted Tuesday, April 22, 2025 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Do you aspire to be a Hospitality Leader and are looking for career GROWTH? Do you have a deep-rooted belief that great teams are made with amazing PEOPLE; people like you?

At Sandman Hotel Group, we pride ourselves on rising to the CHALLENGE, striving to achieve exceptional results while operating hotels with professionalism and hospitality. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.

We currently have an opportunity for an energetic, service-oriented leader to join our Leadership Development Program. Successful candidates will be given the opportunity to work with all aspects of operating a hotel and leading the team to ensure superior guest and team satisfaction. The Sandman Leadership Development Program is a unique opportunity to CONNECT with multiple locations and leaders. We invite you to bring your whole self to work, including your experience and passion, while receiving one-to-one mentorship as you develop your own leadership path.

Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics, and are extremely results-driven. They have no hesitation in:

1. Going above and beyond our guest's expectations.
2. Mentoring and developing our Team Members.
3. Delivering exceptional financial results, including maximizing and effectively managing expenses and labor.

Why Join Our Program?

1. Accelerated Growth: Our Manager-in-Training program is a fast-track to becoming a Hotel General Manager. Through intensive training, mentorship, and hands-on experience, you'll gain a deep understanding of hotel operations, leadership, and strategic management.
2. Diverse Exposure: Immerse yourself in various departments, from front office and housekeeping to sales and marketing. Develop a holistic perspective that's essential for overseeing the entire hotel operation.
3. Mentorship: Benefit from personalized guidance and mentorship. You'll receive one-on-one coaching to refine your leadership, communication, and decision-making skills.
4. Innovative Culture: Join a team that embraces innovation and creativity. Contribute your ideas and be part of shaping the future of Sandman Hotel Group.

JOB REQUIREMENTS:

1. Minimum of 2 years Hotel supervisory experience, or 3-4 years Sales or Rooms Division Management experience.
2. Diploma or Degree in Hotel/Restaurant Management would be an asset. 'Hands-on' Management style.
3. Operations: Make the necessary adjustments to meet targets, forecast financial position of the property, create sales strategies, review statements and reports and offer assistance whenever needed.
4. Department controls: Be able to accurately observe budgets and sales goals; ensure productivity goals are met and that all departments work cohesively.
5. Staffing: Control turnover, conduct regular staff meetings, communicate with all departments, ensuring that all goals are known to the entire team and review performances to ensure the employees are of the highest quality.
6. Ensure all company policies are being implemented.
7. Work to achieve agreed goals and objectives.
8. Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively.
9. Must have excellent attitude with a positive influence on others.
10. Applicants must be empathetic to the thoughts, comments, and needs of guests, clients, and staff.
11. Entrepreneurial spirit is a definite asset.
12. Able to relocate within Canada if required.

APPLICABLE SKILLS:

1. Exceptional Leadership skills.
2. Commitment to exceeding guest expectations.
3. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
4. Superior written and oral communication skills.
5. Excellent organizational and time management skills, with the ability to set priorities for self and others.
6. Ability to develop and motivate staff to achieve challenging goals.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

1. Rewards & Recognition
2. Team rates from $79 per night, Family & Friends rates too!
3. 25% discount at our restaurants for up to 6 people
4. Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
5. Ongoing Employee events, incentives & recognition
6. Growth Opportunities- Career Advancement starts from Within
7. Dedicated Training Program
8. Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
9. Refer a friend or family and earn money!
10. Group Life Insurance, Extended Health, Dental, Vision Care!
11. Complimentary Stays
12. RRSP Matching
13. Milestone Rewards
14. Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, provincial, or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.