General Manager in Training - East Windsor

Hand & Stone Franchise Corp; Windsor; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading spa franchise is seeking a dynamic General Manager in Training to oversee front desk operations and drive sales. The ideal candidate will have leadership experience and a passion for customer service. This role offers a competitive compensation package with opportunities for advancement and personal growth in a supportive environment.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience required.
• Flexibility to work nights, weekends, and holidays.
• Quick learner with a positive attitude.

Responsibilities

• Lead the front desk team to exceed sales and performance targets.
• Manage daily front desk operations and assist in overall business management.
• Train, monitor, and coach team members.

Skills

Excellent communication skills

Customer conflict resolution

Organizational skills

Multitasking

Team player

Critical thinking

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Description

Hand & Stone Massage and Facial Spa East Windsor, located at 72 Princeton Hightstown Rd, East Windsor, NJ 08520, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. The timeline for promotion depends on market growth, role availability, and performance, but our goal is to develop our leadership team continuously. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! We provide a nurturing work environment prioritizing your growth and well-being. Beyond onboarding, we offer regular sales coaching, training, and opportunities to advance into a successful spa leader.

Compensation Package: We offer a competitive package with an hourly base rate, uncapped commissions, and bonuses. GMITs can earn up to $45,000 annually, depending on performance.

Responsibilities of a General Manager in Training

• Achieve performance goals related to Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences
• Manage daily front desk operations
• Assist in overall business management
• Train, monitor, and coach team members
• Recruit, onboard, and train new front desk staff
• Educate clients on services and promotions
• Promote sales and events
• Maintain spa cleanliness standards
• Handle administrative tasks such as sales reporting and cash handling

The GMIT role involves a varied schedule including weekends, evenings, and holidays, with flexible availability preferred.

Role Requirements

• Passion for providing excellent service and working with people
• Flexibility to work nights, weekends, and holidays
• Willingness to travel for training or conferences
• Excellent communication skills
• Quick learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; experience with Zenoti or similar systems is a plus
• Strong team player capable of working independently
• Exceptional organizational and multitasking skills
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!