General Manager in Training

Sandman Hotel Group; Surrey; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Rewards & Recognition

Discounted hotel stays

Restaurant discounts

Group insurance

RRSP matching

Tuition credit program

Job summary

Sandman Hotel Group invites ambitious hospitality professionals to join its Leadership Development Program, a fast‑track path exposing you to front office, housekeeping, sales, and F&B operations while strengthening leadership and guest‑service excellence.

You will receive hands‑on experience, ongoing mentorship, and opportunities to advance toward general manager‑level roles in a dynamic hotel environment.

Qualifications

• Minimum 2 years supervisory experience or 3–4 years in Sales/Rooms Division management.
• Diploma or Degree in Hotel/Restaurant Management is an asset.
• Operations focus: budgeting, forecast, sales strategy, reporting, and cross‑department collaboration.
• Staffing: manage turnover, meetings, communications, and performance reviews.
• Ensure policy adherence and achievement of goals in a fast-paced hotel environment.
• Entrepreneurial spirit and relocation within Canada may be required.

Responsibilities

• Deliver exceptional guest service and exceed guest expectations.
• Mentor and develop team members across departments.
• Lead operational tasks to meet targets and optimize finances and labor.
• Monitor budgets and sales goals; ensure cohesive departmental teamwork.
• Communicate clearly and maintain high standards of guest relations.
• Drive consistent performance and positive staff morale.

Skills

Leadership

Guest service

MS Office

Communication

Organization

Staff development

Education

Hotel/Restaurant Management degree

Tools

Microsoft Office

Job description

Do you aspire to be a Hospitality Leader and are for career GROWTH? Do you have a deep routed belief that great teams are made with amazing PEOPLE; people like you?

At Sandman Hotel Group, we pride ourselves on rising to the CHALLENGE, striving to achieve exceptional results while operating hotels with professionalism and hospitality. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.

We currently have an opportunity for an energetic, service-oriented leader to join our Leadership Development Program. Successful candidates will be given the opportunity to work with all aspects of operating a hotel and leading the team to ensure superior guest and team satisfaction. The Sandman Leadership Development Program is a unique opportunity to CONNECT with multiple locations and leaders. We invite you to bring your wholes self to work including your experience and passion, while receiving one to one mentorship as you develop your own leadership path.

Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in:

• Going above and beyond our guest's expectations.

• Mentoring and developing our Team Members.

• Delivering exceptional financial results, including maximization and effectively managing expenses and labour.

Why Join Our Program?

Accelerated Growth: Our Manager-in-Training program is a fast-track to becoming a Hotel General Manager. Through intensive training, mentorship, and hands-on experience, you'll gain a deep understanding of hotel operations, leadership, and strategic management.

Diverse Exposure: Immerse yourself in various departments, from front office and housekeeping to sales and marketing. Develop a holistic perspective that's essential for overseeing the entire hotel operation.

Mentorship: Benefit from personalized guidance and mentorship. You'll receive one-on-one coaching to refine your leadership, communication, and decision-making skills.

Innovative Culture: Join a team that embraces innovation and creativity. Contribute your ideas and be part of shaping the future of Sandman Hotel Group.

JOB REQUIREMENTS:

• Minimum of 2 years Hotel supervisory experience, or 3-4 years Sales or Rooms Division Management experience.

• Diploma or Degree in Hotel/Restaurant Management would be an asset. 'Hands-on' Management style.

• Operations: Make the necessary adjustments to meet targets, forecast financial position of the property, create sales strategies, review statements and reports and offer assistance whenever needed.

• Department controls: Be able to accurately observe budgets and sales goals; ensure productivity goals are met and that all departments work cohesively.

• Staffing: Control turnover, conduct regular staff meetings, communicate with all departments, ensuring that all goals are known to the entire team and review performances to ensure the employees are of the highest quality.

• Ensure all company policies are being implemented.

• Work to achieve agreed goals and objectives.

• Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively.

• Must have excellent attitude with a positive influence on others.

• Applicants must be empathetic to the thoughts, comments and needs of guests, clients and staff.

• Entrepreneurial spirit is a definite asset.

• Able to relocate within Canada if required.

APPLICABLE SKILLS:

• Exceptional Leadership skills.

• Commitment to exceeding guest expectations.

• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.

• Superior written and oral communication skills.

• Excellent organizational and time management skills, with the ability to set priorities for self and others.

• Ability to develop and motivate staff to achieve challenging goals.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.