General Manager in Training

Northland Properties; Kelowna; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Rewards & Recognition

Discounted hotel stays for team

Restaurant discounts (25% for up to 6)

Employee events and growth programs

Dedicated training program

EAP - mental health support

RRSP matching

Tuition credit program

Complimentary stays

Job summary

Northland Properties is seeking energetic, service-oriented leaders for its Leadership Development Program. You will work across hotel operations, leading teams to ensure superior guest and team satisfaction, while receiving one-to-one mentorship to craft your leadership path.

Successful candidates will gain experience across front office, housekeeping, sales, and marketing, with accelerated growth toward management roles and exposure to multiple locations within Canada.

Qualifications

• Minimum of 2 years hotel supervisory experience or 3–4 years in sales or rooms division management.
• Diploma or Degree in Hotel/Restaurant Management would be an asset.
• Ability to adjust operations to meet targets and forecast financial position.

Responsibilities

• Lead and mentor hotel team to deliver exceptional guest service.
• Manage budgets, sales goals, and departmental collaboration to achieve targets.
• Communicate effectively across departments and maintain high productivity.
• Conduct regular staff meetings and performance reviews to ensure quality and engagement.
• Support a fast-paced hospitality environment with a positive, guest-first attitude.

Skills

Leadership

Guest service

Communication

Staff development

Budgeting & reporting

Strategic thinking

Relocation within Canada

Empathy

Entrepreneurial spirit

Education

Hotel/Restaurant Management degree or diploma asset

Tools

Microsoft Office Suite

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Do you aspire to be a Hospitality Leader and are for career GROWTH? Do you have a deep routed belief that great teams are made with amazing PEOPLE; people like you?

At Sandman Hotel Group, we pride ourselves on rising to the CHALLENGE, striving to achieve exceptional results while operating hotels with professionalism and hospitality. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.

We currently have an opportunity for an energetic, service-oriented leader to join our Leadership Development Program. Successful candidates will be given the opportunity to work with all aspects of operating a hotel and leading the team to ensure superior guest and team satisfaction. The Sandman Leadership Development Program is a unique opportunity to CONNECT with multiple locations and leaders. We invite you to bring your wholes self to work including your experience and passion, while receiving one to one mentorship as you develop your own leadership path.

Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in:

• Going above and beyond our guest's expectations.
• Mentoring and developing our Team Members.
• Delivering exceptional financial results, including maximization and effectively managing expenses and labour.

Why Join Our Program?

• Accelerated Growth: Our Manager-in-Training program is a fast-track to becoming a Hotel General Manager. Through intensive training, mentorship, and hands-on experience, you'll gain a deep understanding of hotel operations, leadership, and strategic management.
• Diverse Exposure: Immerse yourself in various departments, from front office and housekeeping to sales and marketing. Develop a holistic perspective that's essential for overseeing the entire hotel operation.
• Mentorship: Benefit from personalized guidance and mentorship. You'll receive one-on-one coaching to refine your leadership, communication, and decision-making skills.
• Innovative Culture: Join a team that embraces innovation and creativity. Contribute your ideas and be part of shaping the future of Sandman Hotel Group.

JOB REQUIREMENTS:

• Minimum of 2 years Hotel supervisory experience, or 3-4 years Sales or Rooms Division Management experience.
• Diploma or Degree in Hotel/Restaurant Management would be an asset. 'Hands-on' Management style.
• Operations: Make the necessary adjustments to meet targets, forecast financial position of the property, create sales strategies, review statements and reports and offer assistance whenever needed.
• Department controls: Be able to accurately observe budgets and sales goals; ensure productivity goals are met and that all departments work cohesively.
• Staffing: Control turnover, conduct regular staff meetings, communicate with all departments, ensuring that all goals are known to the entire team and review performances to ensure the employees are of the highest quality.
• Ensure all company policies are being implemented.
• Work to achieve agreed goals and objectives.
• Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively.
• Must have excellent attitude with a positive influence on others.
• Applicants must be empathetic to the thoughts, comments and needs of guests, clients and staff.
• Entrepreneurial spirit is a definite asset.
• Able to relocate within Canada if required.

APPLICABLE SKILLS:

• Exceptional Leadership skills.
• Commitment to exceeding guest expectations.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Ability to develop and motivate staff to achieve challenging goals.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.

Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants areencouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.