General Manager I

HMSHost; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the food service industry is seeking a General Manager to oversee restaurant operations in Calgary. The role involves managing staff, ensuring financial performance, and maintaining high service standards. Ideal candidates will have extensive restaurant management experience and proven team leadership skills.

Qualifications

• Minimum 3 years of restaurant P&L management experience.
• 5-7 years of overall restaurant experience.
• Ability to communicate effectively and understand brand standards.

Responsibilities

• Oversees staffing, schedules, and overall restaurant operations.
• Ensures financial and operational goals are met.
• Trains and coaches restaurant staff for success.

Skills

Management

Teamwork

Coaching

Problem Solving

Education

Food Service Management or Culinary Program

Tools

Management Information Systems

Job description

Essential Functions:

Open and Close: Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare it for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.

Staffing/Deployment: Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives. Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility. Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered. Provides restaurant staff with consistent support, coaching, and encouragement necessary to achieve business goals. Interviews job candidates, makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community. Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant. Ensures onboarding and offboarding of all restaurant associates, including activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives. Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that motivate the team. Accepts, understands, adopts, trains, and champions all Employee Engagement behaviors. Ensures that the company has the most current contact information for all associates working in the restaurant.

Product Availability/Working Equipment: Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures. Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability. Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos, and other programs as utilized by the company. Monitors and maintains restaurant equipment, scheduling routine service or repairs as needed. Participates and manages company response to NSF and other audits. Minimizes waste, records as needed, and participates in food donation programs.

Brand Knowledge/Proficiency: Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary. Embraces technology and inspires employees to understand and adopt new technologies implemented by the company. Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards. Develops and implements creative strategies to increase revenue.

Visual/Vibe/Appeal: Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale. Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior leaders. Utilizes associates’ strengths and provides ongoing feedback that reflects progress against individual development and business goals. Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue, and interacts with support teams for AB programming, sales matrix, Coke programming, or other initiatives.

Safety: Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law. Holds managers accountable for ensuring all safety standards are understood and followed. Trains new managers and associates in wellness check protocols and adheres to new COVID-19 requirements. Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.

Reporting relationship and other important information: The GMI position falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative and Executive Exemption tests. The position typically reports to the Director of Operations or an intermediate zone, cluster, or area leader within the assigned location. The GMI is expected to work a varied and rotating schedule, including opening, busy dayparts, and closing shifts, to monitor restaurant activities during different times.

Minimum Qualifications, Knowledge, Skills, and Work Environment: GMIs must have documented and demonstrated skills managing restaurants similar in complexity to those assigned, with a minimum of 3 years of restaurant P&L management experience and 5-7 years of overall restaurant experience. A graduation from a Food Service Management or Culinary program may substitute for part of this experience. Demonstrates team management, delegation, and issue resolution skills. Knowledge of HMSHost policies, products, service, and standards is required, or the ability to demonstrate this knowledge within a reasonable time. Must be able to speak, read, and understand instructions, menus, and brand standards, and communicate comfortably with individuals.

Additional Information: All job requirements are subject to change to reflect evolving position needs or to accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat to health and safety. Employees are expected to follow other duties as assigned within guidelines and legal compliance. Employment remains at-will. HMSHost is an equal opportunity employer and does not discriminate in employment based on race, color, religion, sex, national origin, or other protected statuses.