General Manager (Hospitality, Event Centre)

Carmen's Group; Hamilton; On-site; CAD 70,000 - 100,000; Full time

Job summary

Carmen’s Group seeks a dynamic General Manager for its Event Centre, a leading venue in Hamilton. The role involves driving operational excellence, managing a passionate team, and enhancing guest experiences. Ideal candidates bring extensive hospitality experience, strategic vision, and a collaborative approach to leadership.

Benefits

Group benefits & RRSP matching

Personal wellness plan

Annual incentive/bonus plan

Professional development & career growth opportunities

Worldwide hotel discounts

Company socials & strategic retreats

Qualifications

• 5–10 years’ senior management experience in hospitality or events.
• Experience in facility management and sales generation (2–3 years each).
• Energetic, resourceful leader with a customer-first mindset.

Responsibilities

• Lead daily operations and strategic direction of venue.
• Drive revenue growth through new event markets.
• Cultivate strong relationships with clients and partners.

Skills

Leadership

Strategic Thinking

Communication

Sales Generation

Budget Management

Education

Bachelor’s degree in Business, Hospitality, or related field

Job description

General Manager – Carmen’s Event Centre
Lead with purpose. Create extraordinary experiences. Shape the future of hospitality in Hamilton.

Are you a passionate leader with a proven track record in hospitality and events? Are you ready to take the reins at one of Hamilton’s most iconic venues?

Carmen’s Event Centre has been a cornerstone of celebration and community for over 40 years — and we’re looking for our next General Manager to drive innovation, elevate guest experiences, and lead our dynamic team into an exciting new chapter.

As General Manager, you’ll be the visionary behind the operation of our flagship venue — guiding your team to deliver unforgettable events, exceed revenue goals, and build meaningful relationships with clients, partners, and the community. You’ll also play a key role on the Carmen’s Group Senior Leadership Team, contributing to the strategic direction and growth of one of Canada’s leading hospitality companies.

YOUR OPPORTUNITIES

• Lead the strategic direction and day-to-day operations of Carmen’s Event Centre
• Drive revenue growth through new event markets and innovative sales strategies
• Coach, mentor, and inspire a passionate team committed to excellence
• Cultivate strong relationships with VIP clients, corporate partners, and vendors
• Represent Carmen’s as a brand ambassador within the community and industry
• Oversee budgets and ensure profitability across departments and events
• Champion operational excellence, compliance, and exceptional guest experiences
• Be hands-on during major events and high-impact revenue days

WHAT YOU BRING

• A seasoned hospitality or events leader (5–10 years’ senior management experience)
• Experienced in facility management and sales generation (2–3 years each)
• Bachelor’s degree in Business, Hospitality, or related field
• A collaborative, strategic thinker with strong business acumen
• Energetic, resourceful, and resilient — a leader who leads by example
• Exceptional communicator with a customer-first mindset
• Flexible and willing to work evenings, weekends, and occasional travel
• A strong sense of humour and a passion for people

WHY JOIN CARMEN’S

• Award winning workplace:Great Place to Work Certified (2022, 2023), Most Trusted Executive Teams (2023), Best Places to Work in Hospitality & Retail (2023), Best Places to Work in Canada (2024)
• Group benefits & RRSP matching
• Personal wellness plan
• Annual incentive/bonus plan
• Professional development & career growth opportunities
• Worldwide hotel discounts
• Company socials & strategic retreats
• A vibrant, supportive, and passionate team culture

Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Event Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, Good Earth Food and Wine Co, Fig&Lemon Catering and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment.Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.