General Manager, Hospitality (1 year term)

Kaizen Lab Inc.; Churchill; On-site; CAD 90,000 - 140,000; Full time

Job summary

Frontiers North Inc. in Churchill, MB, is seeking a General Manager, Hospitality to provide leadership and strategic coordination of all hospitality operations, including hotel accommodations, restaurant services, catering, and event support at the newly renovated Tundra Inn.

You will guide cross-functional teams, manage licensing and safety compliance, and oversee vendor relations while driving continuous improvement aligned with our sustainability commitments and guest experience goals.

Qualifications

• Post-secondary education in hospitality management or an equivalent combination of education and experience.
• Valid food handling and safety certifications.
• Experience leading hotel operations, restaurants, and events.
• Proven ability to manage budgets, vendors, and staff across multiple departments.

Responsibilities

• Oversee all hospitality operations including accommodation, dining, and events.
• Lead the post-renovation launch and ensure guest service standards meet owners' vision.
• Ensure licensing, safety compliance, and regulatory requirements.
• Manage staffing, scheduling, and cross-functional team collaboration.
• Direct vendor relationships, procurement, and cost control.
• Coordinate with project leads and contractors to minimize disruption.
• Lead safety meetings and promote a safe, inclusive workplace.

Skills

Leadership

Operations management

Budgeting & cost control

Vendor management

Staff development

Safety compliance

Education

Hospitality management degree

Food safety certifications

First Aid & CPR Certification

Job description

Are you a strong hospitality leader with extensive management experience, particularly in hotels with food and beverage services? Frontiers North Inc. has an exciting opportunity for an experienced GENERAL MANAGER, HOSPITALITYto join our team for a 1-year term position to oversee hotel, restaurant, and event operations. This dynamic position will also play an instrumental role in leading operations at the newly renovated Tundra Inn, in Churchill, Manitoba.

At Frontiers North, our purpose is rooted in meaningful connections – with the land, wildlife, and each other. Located on the shores of Hudson Bay in Churchill, Manitoba – the polar bear and beluga whale capital of the world – our company’s two dynamic divisions, Frontiers North Adventures and Frontiers North Hospitality, offer guided tours and activities alongside seasonal restaurants, welcoming accommodations, and a retail store that serve guests from across the globe. United by a shared commitment to stewardship, we aim to leave a positive impact through our operations and guest experiences while honouring the people and places that make Canada’s North extraordinary.

If you’re ready to take on a unique leadership role in an unforgettable destination, we’d love to hear from you.

JOB SUMMARY

The General Manager, Hospitality provides leadership, oversight, and strategic coordination of all hospitality operations at Frontiers North Inc. (Frontiers North). In addition, this role serves as the operational lead for the launch of the newly renovated Tundra Inn, collaborating with the Internal Project Lead to ensure the owners’ vision is successfully translated into guest service standards. The position manages the transition into ongoing operations following the launch, ensures compliance with licensing and safety regulations, and leads change management initiatives to refine team workflows within the renovated facility. They also oversee cross-functional teams, manage vendor relationships, and drive continuous improvement to support Frontiers North's mission, guest experience goals, and sustainability commitments.

ESSENTIAL DUTIES AND RESPONSIBILITIES*

Operational Leadership

• Oversee all hospitality operations, including guest services, accommodations, facilities care, restaurant, food and beverage services, and catering and event functions.
• Provide overall direction and coordination across hospitality departments to ensure consistent service standards, effective communication, and alignment with organizational priorities.
• Lead and manage seasonal opening and closing procedures for all hospitality facilities.
• Ensure readiness for inspections and full compliance with applicable health, safety, sanitation, and hospitality regulations.
• Maintain consistent service delivery standards across all operational areas.
• Coordinate and support the operational execution of catering services and on-site events, ensuring alignment with service expectations.
• Manage the 24-hour Tundra Inn phone line, ensuring coverage, responsiveness, and clear communication with guests and staff. Delegate monitoring responsibilities as appropriate while maintaining overall accountability.
• Oversee guest transportation logistics, including scheduling, coordination, and execution using company vehicles. Ensure safe, timely service and delegate driving or dispatch tasks when appropriate.

Tundra Inn Post-Renovation Operations and Project Completion

• Collaborate with the Project Lead on outstanding renovation, deficiency, warranty, equipment, furnishing, and other post-opening project items related to the Tundra Inn.
• Represent hospitality operational requirements when identifying, prioritizing, and completing outstanding project work.
• Coordinate with contractors, vendors, and internal teams to support the completion of remaining project items while minimizing disruption to guests and hospitality operations.
• Monitor the functionality of renovated guest rooms, public areas, operational spaces, equipment, and systems, identifying deficiencies or operational concerns and coordinating appropriate follow-up.
• Track outstanding project items, operational impacts, risks, and priorities, and provide timely updates to the Project Lead and other appropriate stakeholders.
• Continue to refine workflows, procedures, service standards, and operational practices based on experience operating within the renovated property.
• Support the transition from project completion to ongoing operational ownership, ensuring outstanding items are appropriately documented, resolved, or incorporated into regular maintenance and operational processes.

Licensing and Compliance

• Maintain responsibility for acquiring, renewing, and complying with all operational licenses and permits, including liquor licenses, occupancy permits, and food handling permits.
• Ensure all hospitality practices meet or exceed provincial and municipal regulatory requirements.
• Serve as the point of contact for inspections and licensing-related audits or communications.
• Implement procedures to safeguard the organization’s ability to legally operate all hospitality services, including staying informed about regulatory changes that affect operations.

Cost Tracking and Vendor Oversight

• Lead procurement of hospitality-related goods and services using ethical and sustainable sourcing principles.
• Monitor and analyze operational expenditures to identify opportunities for improved cost efficiency.
• Evaluate vendor performance in terms of pricing, reliability, and service quality, and make recommendations accordingly.
• Oversee hospitality-related invoicing, reconciliation, and accounts payable/receivable in coordination with the finance team.

Team Leadership and Development

• Oversee staff scheduling across all hospitality departments, ensuring adequate coverage, compliance with employment standards, and alignment with seasonal operational needs.
• Ensure the Assistant General Manager, Hospitality is equipped and supported to lead day-to-day hospitality operations, stepping in to provide strategic guidance, support, or backup as needed.
• Provide supervision and mentorship to direct reports, setting clear expectations and supporting their growth and performance.
• Partner with Human Resources to support recruitment, onboarding, training, and staff engagement for seasonal teams.
• Lead goal setting and alignment conversations with team members to ensure individual performance is connected to operational objectives and organizational values.
• Lead and implement cross-training initiatives to promote internal growth and support operational coverage.
• Address and resolve employee issues in a timely and consistent manner, ensuring proper documentation and adherence to company policies and employment standards to support a respectful, fair, and legally compliant workplace; collaborate with Human Resources when escalation or additional support is required.

Staff Housing and Travel Oversight and Logistics

• Oversee seasonal staff housing allocation plans based on contracts, availability, and staffing needs.
• Oversee lease agreements, utility services, inventory levels, and general upkeep of staff accommodations.
• Coordinate with the Property Maintenance Manager to ensure housing units meet safety and quality standards.
• Delegate day-to-day housing coordination to the Assistant General Manager, Hospitality, who serves as the primary contact for staff move-ins/outs, concerns, and compliance with housing policies.
• Oversee the coordination of seasonal hospitality staff travel, ensuring that transportation details are confirmed, communicated, and aligned with arrival and departure schedules.
• Oversee transportation logistics for hospitality staff, including airport/train station pickups and drop-offs, as well as daily worksite transfers at shift start and end times.

Marketing, Sales, and Guest Engagement

• Collaborate with the marketing team to enhance visibility of hospitality services through digital platforms and community engagement.
• Manage group meal logistics for Frontiers North Adventures tours including coordinating seating assignments, service timing, and communication with hospitality teams; oversee seating and invoicing for external tour operator group dining contracts based on operational scheduling.
• Respond promptly to guest inquiries via phone and email to support occupancy targets and guest satisfaction.
• Represent Frontiers North Hospitality during community events.

Strategic Planning and Continuous Improvement

• Lead seasonal and long-term planning for staffing, capacity, and contingency readiness.
• Conduct post-season reviews to evaluate operational performance and identify improvements.
• Use financial and guest experience data to inform decisions related to process enhancements and service quality.
• Develop, document, and continuously improve workflow documentation and standard operating procedures (SOPs) to improve consistency and efficiency; ensure all SOPs and workflow documentation are accessible.

Project Coordination

• Coordinate local execution of hospitality-related projects, including upgrades, service enhancements, or infrastructure improvements.
• Liaise with contractors and internal teams to support project timelines while minimizing operational disruptions.
• Communicate project updates to team members and ensure service standards are maintained during project execution.

Teamwork and Organizational Culture

• Collaborate with and assist other members of the Frontiers North team to achieve organizational goals.
• Maintain open communication and collaborate actively with team members and other departments to ensure seamless delivery of guest services and staff support.
• Communicate with coworkers using approved messaging platforms, such as Slack and 7shifts, and established communication protocols.
• Lead departmental meetings to communicate updates, ensure alignment, and celebrate team successes.
• Actively participate in company-wide meetings to stay connected and informed.
• Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences.
• Understand Frontiers North’s values, mission, and strategic plans to support the organization.
• Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably.

Workplace Safety and Health

• Ensure all hospitality operations and internal policies comply with the Workplace Safety and Health Act and Regulation and the Public Health Act, including proper use of personal protective equipment (PPE) when required.
• Coordinate and oversee emergency response protocols for hospitality teams and guests, ensuring readiness and clear procedures across all locations and teams.
• Actively participate in and lead safety meetings, training sessions, and safety-focused initiatives; contribute insights that strengthen the organization’s safety culture.
• Maintain and model a clean, hazard‑free, and organized work environment; set and communicate clear safety expectations across all workspaces and team function.

REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Post‑secondary education from an accredited institution in hospitality management, business, and/or a related field, or an acceptable combination of education and experience.
• Valid Smart Choices for Responsible Service, Clean It Right, and Food Handlers certification, or equivalent.
• Valid First Aid and CPR certification.
• Valid Class 5 (standard