General Manager - Hampton Inn and Suites St. John's

Manga Hotel Group; San Juan de Terranova; On-site; CAD 70,000 - 100,000; Full time

Job summary

Manga Hotel Group is seeking an experienced General Manager to lead the Hampton Inn and Suites St. John's. The role involves directing operations, maximizing guest satisfaction, and implementing effective strategies to enhance profitability. Candidates should have at least 5 years of experience at a hotel with over 120 rooms, with a focus on creating a positive team environment.

Benefits

Extended Health Care

Qualifications

• Minimum 5 years of experience as a General Manager in a hotel with over 120 rooms.

Responsibilities

• Lead and manage hotel operations to maximize profits and achieve guest satisfaction.
• Oversee service quality, operational efficiency, and financial measurement.
• Support revenue management strategies and financial performance.

Skills

Leadership

Operational Efficiency

Guest Satisfaction

Revenue Management

Strategic Planning

Job description

Manga Hotel Group is a Canadian company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 33 hotels with over 6000 rooms across Canada and in the United States, 18 food and beverage outlets and 5 residential properties with a number of new properties and developments in the pipeline.

As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy General Manager who will direct the day-to-day operations and activities and lead the Hampton Inn and Suites St. John's.

Responsibilities include, but are not limited to, the following:

• Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
• Understand P&L statements and react with impactful strategies for property success.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Direct the leadership team in the development and implementation of hotel-wide strategies.
• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
• Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
• Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Responsible for monthly and weekly revenue/expense forecasting.
• Participate in preparing annual revenue and expense budgets.
• Follow company policies and procedures at all times.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.

We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 120 rooms.

Job Type: Full-time

Address: 411 Stavanger Dr. St. John’s Newfoundland

Benefits: Extended Health Care

Schedule: Monday to Friday

Weekend availability