General Manager-GCT

Great Canadian Entertainment; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading entertainment company in Canada is seeking a senior operations manager to lead and mentor the team while ensuring the achievement of financial and operational goals. This position requires extensive experience in gaming management, excellent communication skills, and a proactive approach to problem-solving. The ideal candidate will foster an engaged workforce while adhering to company policies and promoting community relationships.

Qualifications

• Minimum 10 years of gaming management experience in a senior leadership role.
• Proven ability to develop and lead high-performance teams.
• Experience fostering and leveraging partnerships with community and government.

Responsibilities

• Provides leadership, direction, and mentoring to the operations team.
• Develops performance indicators and manages budgets for revenue and expenses.
• Ensures compliance with licensing laws and internal safety regulations.

Skills

Leadership

Communication

Team management

Financial analysis

Problem solving

Education

Post-secondary education in business or suitable advanced education

Job description

Under the direction of the Executive Vice President, Operations - GTA, this position provides leadership, direction, and mentoring to the operations team; motivating and leading by example to ensure an engaged workforce. Develops key performance indicators to focus, guide, and inspire the team to deliver. Develops and ensures achievement of the budget as well as goals for revenue, expenses, labour, guest experience, and operational standards (P&L responsibility). Identifies and implements efficiencies to maximize revenues, minimize expenses, and enhance the guest experience. Positively contributes to an entrepreneurial culture that is nimble, energized, and growth-oriented. Leverages talent and opportunity using sound business acumen to drive high performance and growth at the site level. Ensures adherence to the Company’s policies and procedures, motivates and leads by example, and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance, and caring about and supporting our team members every day
• Provides leadership, direction, and mentoring to the site leadership team; develops performance objectives, coaches/mentors, and delivers performance evaluations for direct reports
• Plans, directs, and implements superior execution of all operational and strategic plans at the site level as per corporate and regional direction
• Develops, cultivates, liaises, and promotes productive working relationships with all stakeholders, internal and external
• Understands and executes business strategies within collective agreements; creates effective management-union relationships
• Partners with One Toronto Gaming (OTG) senior leadership team and direct reports to continually find efficiencies to maximize revenues, minimize expenses, enhance guest experience, and provide a safe and welcoming work environment for all team members
• Liaises with local communities; builds partnerships and networks to grow the business and seize new opportunities
• Holds leadership team accountable for key performance measures including employee engagement, Guest Service Experience Index (GSEI), and EBITDA
• Ensures achievement of budgets and goals for revenue, expenses, labour, guest service, and operational standards (P&L responsibility); takes appropriate and timely action where there are significant variances or negative trends
• Analyzes and directs regular financial reporting for interpretation and advice to the EVP Operations and provides recommendations for improvements and changes
• Anticipates operational and service issues before they escalate, troubleshoots, and resolves guest concerns proactively
• Liaises and communicates effectively with all appropriate corporate services units
• Ensures compliance with licensing laws, health and safety, and all other statutory regulations
• Ensures compliance with policies, procedures, and internal controls to safeguard assets and maintain integrity of all gaming operations for the site
• Accountable for ensuring mandatory training requirements for all team members are completed within established timelines
• Uses foresight to forecast P&Ls, develop new value creation initiatives, and work towards establishing adaptable and effective plans
• Coaches and guides the leadership team, while identifying and developing talent to ensure readiness for future roles
• Manages other initiatives as required

Education and Qualifications

• Solid track record of continuing post-secondary education / executive leadership development in business or a suitable combination of advanced education and senior leadership experience
• Minimum 10 years of gaming management experience in a senior leadership role; hospitality experience is an asset
• Proven ability to develop and lead high-performance teams to deliver on growth commitments and increase stakeholder value
• Experience fostering and leveraging community, business, government, and Crown partnerships
• Demonstrated expertise as a superior communicator; listening, speaking, writing, and presenting service-oriented communication (verbal and written)
• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Ability to manage a large, diverse workforce to achieve objectives
• Experience leading unionized and non-unionized workgroups