General Manager - Gaming and Entertainment

JRoss Recruiters; Lethbridge; On-site; CAD 80,000 - 100,000; Full time

Job summary

A hospitality management firm in Lethbridge is seeking a strategic leader to oversee multiple departments, including gaming and customer service. The ideal candidate will have at least 5 years of progressive management experience, proven leadership skills, and the ability to analyze financial performance to drive results. This full-time position offers competitive compensation and comprehensive health benefits, along with opportunities for performance bonuses.

Benefits

Competitive Compensation

Health & Dental Coverage

Employee Retirement Savings Plan

Uniforms Provided

Employee Assistance Program (EAP)

Performance Bonuses

Employee Recognition Programs

Qualifications

• Minimum 5 years of progressive management experience in hospitality or related industries.
• Proven leadership in multi-department operations, ideally including casino/gaming experience.
• Comfortable leading in a fast-paced, high-traffic environment.

Responsibilities

• Lead and inspire departmental teams across various functions.
• Analyze financial and operational performance data to drive profitability.
• Collaborate with senior leadership on long-term planning and growth strategies.

Skills

Leadership

Financial analysis

Multitasking

Communication

Strategic thinking

Education

Post-secondary education in Business Administration or Hospitality

Job description

Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.

Provide oversight of department-level business plans and budgets, ensuring alignment with organizational goals and resource allocations.

Analyze financial and operational performance data to inform strategic decisions and drive profitability.

Review and enhance internal procedures to improve efficiency and guest satisfaction.

Collaborate with senior leadership on long-term planning, policy implementation, and regional growth strategies.

Champion employee engagement, performance development, succession planning, and training initiatives.

Ensure adherence to all relevant policies, procedures, and licensing regulations.

Represent the property in the community and with key stakeholders as needed.

Travel within the region may be required on occasion.

Requirements

Minimum 5years of progressive management experience in hospitality, gaming, or related service industries.

Proven leadership in multi-department operations, ideally including casino/gaming experience.

Post-secondary education in Business Administration, Hospitality, or related discipline is preferred.

Must be able to work on-site, including evenings, weekends, and holidays as needed.

Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).

Fast-paced environment requiring multitasking and adherence to tight deadlines.

Strong financial and operational acumen, with experience in budgeting and performance analysis.

Exceptional communication, decision-making, and interpersonal skills.

Comfortable leading in a fast-paced, high-traffic environment.

Strategic thinker with the ability to implement change and drive results.

Corporate Culture

Competitive Compensation:

Health & Dental Coverage: Comprehensive benefits to support your well-being

Employee Retirement Savings Plan: Helping you plan for the future

Uniforms Provided: Professional appearance, no cost to you

Employee Assistance Program (EAP): Mental health and wellness resources

Performance Bonuses: Rewarding excellence and achievement

Employee Recognition Programs: Celebrate success with Employee of the Month and Employee of the Year awards

Resume * please attach resume in MS-Word format More information

• Files must be less than 5 MB.
• Allowed file types: doc docx.

Cover Letter please attach cover letter in MS-Word format More information

• Files must be less than 5 MB.
• Allowed file types: doc docx.

I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to [e-mail].