General Manager - Expression of Interest

Lev Senior Living; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A senior living organization in Toronto is seeking a passionate General Manager responsible for overall operations and success. This role involves ensuring exceptional customer service, managing the budget, and engaging with the community to maintain high occupancy rates. The ideal candidate has over 3 years in leadership roles, strong financial management skills, and excellent communication abilities. If you have a passion for improving seniors' lives and leading by example, we would like to hear from you.

Qualifications

• Minimum 3 years experience in progressive leadership roles.
• Knowledgeable of the RHA and other regulatory authorities for Retirement Living.
• Experience with unionized employee relations.

Responsibilities

• Ensure exceptional customer service for residents.
• Manage annual budget to meet financial targets.
• Engage with community to support sales and occupancy rates.
• Resolve resident and family concerns.

Skills

Leadership

Customer service

Coaching

Interpersonal skills

Financial management

Sales/Marketing

Community engagement

Communication (English)

Tools

MS Office

MS Teams

Job description

If you are looking for a challenging and rewarding career as a General Manager at Lev Senior Living, we would encourage you to express your interest here!

By applying here, you are expressing interest in future General Manager opportunities when and if they become available.

Reporting directly to the Executive Leadership of Lev Senior Living, this senior leadership role, is responsible for the overall success and operation of the business. This role is accountable for all areas of the operation from financial management, regulatory compliance, and resident well-being. The General Manager understands the importance of leading by example, is an exceptional problem solver and is passionate about achieving success through results.

Key responsibilities

• · Ensure the delivery of exceptional customer service for residents, through day to day management and strategic growth.
• · Provide the highest level of care to all residents, ensuring systems and processes are maintained.
• · Engage all staff members and empower your managers to lead their teams, setting them up to succeed.
• · Manage the annual budget to meet financial targets.
• · Engage with the local community to support sales and high occupancy rates.
• · Resolve the requests and concerns of residents and their families when required.
• · Manage employee relations with unionized employees, including negotiations of Collective Agreements.
• · Assist managers in hiring, training, guiding, supporting and disciplining all employees.
• · Models and promotes a positive team spirit, with a warm and inviting environment.
• · Familiar with coordinating in-house community care programs

Our Ideal Candidate:

• · Shares our core values of Trust, Integrity, Passion, Accountability and Impact.
• · Will lead through our core competencies of being Resourceful, Caring and Dedicated.
• · Believes a team can achieve remarkable things by working together.
• · Has a minimum 3 years experience in progressive leadership roles in the industry or equivalent.
• · Has excellent coaching & interpersonal skills .
• · Is knowledgeable of the RHA, and other regulatory authorities for Retirement Living.
• · Has Sales/Marketing experience, and finance skills.
• · Has excellent computer skills, spread sheets, email & Word documents. We work with MS Office and MS Teams extensively.
• · Has excellent communication skills in English.

If you have a passion for working with seniors, love leading by example and are ready to work with autonomy; we would love to hear from you!

If you are confident you are the right fit for the role of General Manager, we look forward to hearing from you!