General Manager / Directeur(-trice) général(e)

First Capital REIT; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading real estate company in Canada seeks a General Manager for its Montreal portfolio. In this role, you will oversee financial and operational performance, lead a dedicated team, and ensure strong tenant relations, contributing to the brand's 'best in class' operations.

Benefits

Company-matched savings plans

Fully paid Extended Healthcare benefits

Annual wellness subsidy

Employee referral program

Rewards and recognition programs

Paid time off during December holiday season

Qualifications

• 8-10 years of experience in property management in retail/mixed-use.
• Proven leadership in motivating diverse teams.
• Knowledge of building standards and shared environments.

Responsibilities

• Direct and lead the site team in day-to-day operations.
• Ensure implementation of operating standards and policies.
• Prepare, monitor and report on property budgets and expenses.

Skills

Leadership

Communication

Analytical Thinking

Negotiation

Problem-Solving

Education

Professional real estate designations (RPA, CFM, CPM, FMA, CSM, ASM)

Job description

First Capital [TSX : ] owns, operates, and develops grocery anchored open air centres in neighbourhoods with the strongest demographics in Canada. Through the expertise and collaboration of our team, we create thriving properties which generate value for businesses, investors and our neighbourhoods. As one of the Greater Toronto Area’s top employers, we foster a vibrant culture that ensures equal opportunity and well-being for all employees in a dynamic workplace. We are proud to provide rewarding opportunities to build meaningful careers in a fun and high performing environment. THE ROLE : Our Operations Team is committed to creating thriving properties, going above and beyond to deliver unparallel operations services and strategic alignment to enhance our portfolio value and solidify First Capital’s “best in class” brand. As General Manager on this team, you will be responsible for the financial and operational performance of our Montreal Portfolio. Reporting to the Vice President, Operations, Eastern Canada & BC, you will provide the leadership necessary to implement operational standards, initiatives, and procedures to effectively support the delivery of “best in class” operations and strategic alignment to enhance assets performance. You will be responsible for maintaining and enhancing Tenant relationships and the First Capital brand as the leading manager and operator of retail properties. WHAT YOU WILL DO :

• Direct, coach, and lead the dedicated site team in the day-to-day operations.
• Set, monitor and support performance goals and objectives for the site team, ensuring alignment and accountability with corporate strategy.
• Ensure the development of strong Tenant relations and proactive service delivery, including expedient resolution of Tenant & Stakeholder issues and timely communications.
• Ensure implementation of policies and procedures, including operating standards, Health, Safety and Environmental.
• Ensure implementation of relevant contracts, preventative and replacement programs, staffing or services and sustainable programs.
• Prepare, monitor, and report on all property expense schedules, budgets and related to achieve NOI goals for all assigned properties. This includes monthly rents, percentage rents, miscellaneous income and parking facilities, annual operating budgets, and marketing budgets / programs.
• Develop and maintain a solid understanding of the property-specific Shared Facilities and Reciprocal Agreements; Administer shared facility budgets, report, and liaise as FCR owner representative on Shared Facilities Committees.
• Oversee accounts receivable and actively liaise with internal teams regarding rent collection and arrears.
• Monitor parking operations, maintenance and retrofit and overall, NOI performance.
• Ensure a smooth and constant flow of information between internal teams such as leasing, construction, legal, lease administration, marketing, and property accounting.
• Participate in special projects and take on other duties as needed

WHAT YOU BRING :

• Eight (8) to ten (10) years of experience in property management within dynamic retail and mixed-use environments.
• A proven people leader with exceptional leadership qualities and experience motivating and developing diverse teams.
• Thorough knowledge of retail / commercial and residential shared environments.
• Knowledge of building standards and requirements coupled with sound technical knowledge.

WHAT YOU NEED TO BE SUCCESSFUL :

• Strategic mindset with strong business acumen, excellent judgment, analytical thinking, negotiation, and problem-solving skills.
• Well-developed communication and presentation skills to effectively communicate across all levels within and outside the organization.
• A true people person with excellent diplomacy, strong service orientation and ability to create and build relationships cross-functionally.
• Ability to understand different asset cultures to work effectively with all stakeholders.
• In the ever-changing landscape, you will be a technology champion and use the tools available to you to automate and improve operations efficiencies.
• Any one of the following professional real estate designations would be an asset : RPA, CFM, CPM, FMA, CSM, and ASM.

WHAT WE OFFER : We invest in People. Along with our competitive compensation packages—we’re always thinking of new ways for our people to share in the company’s success. We are very proud to offer the following to our employees :

• Company-matched savings plans
• Fully paid Extended Healthcare benefits from day one
• Annual wellness subsidy
• Employee referral program
• Rewards and recognition programs
• Paid time off during December holiday season