General Manager Dilawri Group of Companies - BC Region Vancouver, BC

Dilawri Group of Companies; Vancouver; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for its new dealership in Vancouver. This role offers the unique opportunity to shape the dealership from the ground up, focusing on customer experience and team building. You will lead a high-performing team, ensure exceptional service delivery, and foster a culture of professionalism and hospitality. Join a family-oriented company with a strong commitment to excellence and community service, and be part of a journey that promises growth and innovation in the automotive sector.

Benefits

Mentoring from auto industry leaders

Employee discounts on vehicle purchases

Employee discounts on service and parts

Competitive compensation

Exclusive Dilawri offers

A true family culture

Qualifications

• Minimum 5 years of experience as a General Manager in an automotive dealership.
• Excellent communication skills; effective with customers, subordinates, and management.

Responsibilities

• Lead all aspects of the dealership’s launch, including staffing and training.
• Build and lead a high-performance sales and leadership team focused on customer experience.

Skills

Management Skills

Customer Service Skills

Leadership Skills

Organizational Skills

Communication Skills

Education

Experience as General Manager

Valid VSA License

Tools

180

ADP

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the family today; the Dilawri lifestyle is waiting for you!

General Manager – Genesis Downtown Vancouver
Location: Downtown Vancouver – Opening Summer 2025

Genesis Downtown Vancouver is launching a brand-new, state-of-the-art dealership this summer. As we prepare to open, we are seeking a dynamic and customer-focused General Manager to lead this exciting new venture from the ground up.

This role is ideal for a hands-on leader passionate about customer experience, building a high-performing sales culture, and establishing a strong brand presence. You will have the opportunity to shape every aspect of this new operation—from team building to customer engagement—and play a vital role in positioning Genesis as a premium destination in Vancouver.

Key Responsibilities

1. Lead all aspects of the dealership’s launch, including staffing, training, customer process design, and execution of brand standards.
2. Build and lead a high-performance sales and leadership team focused on delivering exceptional customer experiences.
3. Foster a culture of professionalism, hospitality, and continuous improvement aligned with the Genesis brand.
4. Partner with OEM representatives to ensure alignment with product knowledge, training, and customer engagement strategies.
5. Guide and support sales managers and sales consultants to achieve sales volume and customer satisfaction targets.
6. Deliver ongoing training, coaching, and development for the sales team, including daily and weekly huddles.
7. Ensure the new vehicle delivery process is executed flawlessly, creating memorable customer moments.
8. Champion showroom readiness, sales floor organization, and a consistent, premium guest experience.
9. Participate actively in the sales process when needed, assisting in deal structuring and customer interactions.
10. Lead by example in customer interactions, team accountability, and brand representation.

Qualifications

• Minimum 5 years of experience as a General Manager in an automotive dealership.
• Superior management, leadership, and customer service skills.
• Ability to handle and resolve customer issues promptly and professionally.
• High standards for vehicle delivery to customers.
• Ensure sales representatives understand and follow dealership policies at all times.
• Excellent communication skills; effective with customers, subordinates, and management.
• Highly organized and self-motivated.
• Ability to work collaboratively in a team environment.
• Experience with internet and retail tools, such as 180 and ADP.
• Valid VSA License is required.

Advantages of the Dilawri Lifestyle

• Mentoring from auto industry leaders
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Competitive compensation
• Exclusive Dilawri offers
• A true family culture

The Dilawri Group of Companies is Canada’s largest automotive group, with over 75 franchised dealerships representing 35+ automotive brands across Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, the group is proud to offer exceptional products and customer service in every dealership.

Beyond automotive leadership, Dilawri is committed to community service, having established The Dilawri Foundation in 2002, which has contributed tens of millions of dollars to various charitable causes across Canada.

Visit our website to learn more about our company and discover why you should join us!

We thank all applicants in advance; only those selected for an interview will be contacted. Thank you for your interest!