General Manager/COO, Whitevale Golf Club GGA Partners

BoardRoom magazine; Pickering; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Whitevale Golf Club in Pickering, Ontario, seeks a General Manager/Chief Operating Officer to lead all operations and deliver a consistent, high-quality member experience.

Reporting to the Board, the GM/COO will manage financials, capital renewal, and staff leadership in a seasonal operating model, emphasizing hospitality, service excellence, and strong stakeholder relations.

This is a visible, hands-on role with a focus on long-term sustainability and renewal for a member-owned equity club.

Responsibilities

• Lead the senior team and set clear performance expectations.
• Oversee all Club operations and deliver a high-quality member experience.
• Collaborate with the Board to align strategy with resources and drive financial sustainability.

Job description

General Manager/Chief Operating Officer
Whitevale Golf Club
Pickering Ontario

CLUB OVERVIEW

Whitevale Golf Club (“the Club”), located in Pickering, Ontario, is a member-owned private equity club and a proud history dating to 1958. One of the few equity membership clubs in Ontario, Whitevale is a highly golf-centric club distinguished by its competitive membership, active playing culture, and high volume of annual rounds.

At the heart of the Club is its 18-hole golf course, extensively renovated by renowned Canadian golf course architect Thomas McBroom. The Club also features a comprehensive McBroom-designed practice facility that includes a 350-yard driving range, dedicated short-game and bunker areas, and multiple putting greens. Together, these facilities support regular member play, competitive events, player development, and an engaging golf experience for golfers of varying skill levels.

This is a visible leadership role within a tight-knit and highly engaged golf member community. The opportunity is attractive for a leader who values a hands-on, member-facing environment, while the challenge lies in consistently delivering excellence within a seasonal operating model and supporting the Club’s continued excellence, thoughtful renewal, and long-term stewardship.

POSITION SUMMARY

The General Manager/Chief Operating Officer (“GM/COO”) is responsible for the overall leadership, management, and execution of Whitevale Golf Club’s strategic and operational priorities. Reporting to the Board of Directors, the GM/COO oversees all aspects of Club operations and ensures delivery of a consistent, high-quality member experience.

This role requires a highly visible, engaged, and approachable leader who builds trust through regular interaction with members, staff, and the Board. Financial management and oversight to implement strategic initiatives set by the board are essential. The Club places particular emphasis on hospitality and service excellence, interpersonal leadership, emotional intelligence, and the ability to lead through change. The GM/COO must communicate transparently, manage competing expectations, and navigate complex situations with consistency, empathy, and professionalism.

The GM/COO leads the senior team, establishes clear performance expectations, and strengthens coordination and accountability across all areas of the Club. In partnership with the Board, the GM/COO will clarify and advance Whitevale’s strategic direction, align service expectations with available resources, oversee thoughtful facility and capital renewal, and support operational excellence and long-term financial sustainability.