General Manager Chinese Travel Agency

Gogo Tours Ltd; Ontario; On-site; CAD 80,000 - 130,000; Full time

Job summary

Gogo Tours Ltd, a leading travel agency in Toronto, seeks a dynamic General Manager to steer operations and growth for the Chinese-speaking community. Candidates should have extensive travel industry knowledge, proven leadership skills, and fluency in English and Mandarin. This role involves strategic oversight, team management, and compliance with travel regulations, offering a competitive salary package.

Qualifications

• Minimum 5 years of management experience in a travel agency or related tourism business.
• Fluency in English, Mandarin, and Cantonese is required.
• Strong understanding of the Chinese-Canadian travel market and cultural travel preferences.

Responsibilities

• Develop and execute the agency’s overall business strategy and marketing plans.
• Oversee day-to-day operations, including customer service and sales.
• Manage and support a team of travel consultants and administrative personnel.
• Ensure compliance with industry regulations and manage budgets.

Skills

Business Acumen

Cultural Understanding

Leadership

Sales Management

Operational Efficiency

Job description

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Gogo Tours is a well-established travel agency based in Toronto, specializing in curating unforgettable travel experiences for the Chinese-speaking community in Canada. We offer both domestic and international group tours with a focus on cultural enrichment, comfort, and quality service. As we grow, we are seeking a strategic and operational leader to guide the company into its next phase.

About Us:

Gogo Tours is a well-established travel agency based in Toronto, specializing in curating unforgettable travel experiences for the Chinese-speaking community in Canada. We offer both domestic and international group tours with a focus on cultural enrichment, comfort, and quality service. As we grow, we are seeking a strategic and operational leader to guide the company into its next phase.

Position Summary:

We are seeking a dynamic and experienced General Manager to oversee daily operations, drive business growth, and ensure high-quality service delivery across all departments. The ideal candidate will possess deep knowledge of the travel industry, strong business acumen, and a cultural understanding of Chinese-speaking clients.

Key Responsibilities:

• Strategic Leadership
• Develop and execute the agency’s overall business strategy, marketing plans, and growth objectives.
• Identify new business opportunities and partnerships to expand service offerings and customer base.
• Operations Management
• Oversee day-to-day operations including customer service, sales, tour operations, supplier relations, and finance.
• Ensure the delivery of high-quality and culturally appropriate travel services tailored to Chinese-speaking clients.
• Team Leadership
• Manage, train, and support a team of travel consultants, operations staff, and administrative personnel.
• Foster a collaborative, customer-centric, and performance-driven workplace culture.
• Sales & Marketing
• Direct and evaluate promotional campaigns, including digital marketing targeting Chinese communities in Toronto and beyond.
• Monitor performance metrics and customer satisfaction levels to refine product offerings and marketing strategies.
• Financial Oversight
• Manage budgets, control costs, and ensure profitability targets are met.
• Work with accountants and advisors on financial reporting, tax compliance, and trust account regulations (e.g., TICO).
• Regulatory Compliance
• Ensure agency complies with industry regulations including TICO and international travel laws.
• Maintain proper licensing, bonding, and insurance coverage.

Qualifications:

• Minimum 5 years of management experience in a travel agency or related tourism business.
• Fluency in English, Mandarin, and Cantonese is required.
• Strong understanding of the Chinese-Canadian travel market and cultural travel preferences.
• Proven track record in staff leadership, financial management, and operational efficiency.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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