General Manager ARC & In Room Dining

AccorHotels; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Job summary

AccorHotels is seeking a General Manager for Food and Beverage Venues at Fairmont Waterfront, a luxury hotel in Vancouver. The ideal candidate will lead the ARC restaurant and In-Room Dining, ensuring exceptional service and driving revenue while fostering a culture of excellence and sustainability.

Benefits

Colleague Travel Discount Program

Food & beverage discounts

Transit reimbursement

Comprehensive benefits

Dining discounts

One free stay through Be Our Guest Program

Qualifications

• Minimum of 3 years in a senior management role within a luxury restaurant or hotel setting.
• Proven ability to drive revenue and meet financial targets.
• Strong understanding of Forbes and LQA standards.

Responsibilities

• Oversee daily operations and develop training programs for exceptional guest experiences.
• Develop strategies to drive revenue and maximize profitability.
• Uphold Forbes and LQA standards of excellence.

Skills

Interpersonal skills

Problem-solving skills

Leadership

Attention to detail

Education

Bachelor's degree in hospitality management, business, or related field

Tools

Microsoft Office

OpenTable

Opera

Silverware

Job description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Nast Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are industry leaders in sustainability and embody our commitment to our community, featuring Vancouver's first green roof and rooftop apiary.

Our culture is strongly rooted in diversity, inclusion, professional growth, and development — over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment — recognized with a 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership — more than 50% of the leadership team, including the executive level, are women
• Celebrating Diversity — our team represents over 60 countries, fostering an inclusive and global community
• Strong culture of belonging for the 2SLGBTQIA+ community, providing year-round support, including gender-inclusive change rooms
• Generous perks — enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program
• Food & beverage discounts, transit reimbursement for TransLink monthly passes, subsidized meals during shifts through our colleague dining program
• Comprehensive benefits — including medical, dental, and vision coverage, pension plan, and more
• Dining discounts — 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food & Beverage Discount Program
• Exclusive experiences — one free stay through our Be Our Guest Program
• Competitive annual salary starting at $85,000, commensurate with experience
• Full-time and part-time positions available

Job Description

General Manager - Food and Beverage Venues

We are seeking a dynamic and results-driven General Manager to lead the ARC restaurant and In-Room Dining outlets at the Fairmont Waterfront. The ideal candidate will be a passionate leader with a proven track record in driving revenue, upholding Forbes and LQA standards, and fostering a luxury service culture. As General Manager, you will oversee daily operations, develop training programs to deliver exceptional guest experiences, and support the overall growth of the venue.

Summary of Responsibilities :

• Team Leadership and Development : Work in partnership with the ARC Restaurant Chef to ensure flawless operations; recruit, train, and mentor staff; conduct performance evaluations; empower colleagues to resolve guest issues promptly.
• Revenue Generation : Develop strategies to drive revenue and maximize profitability; collaborate with marketing on promotions and social events; ensure accurate forecasting; analyze reports; implement cost control measures.
• Standards and Quality : Uphold Forbes and LQA standards of excellence.
• Sustainability, Health, and Safety : Participate in sustainability programs; maintain strict health and safety regulations; ensure a safe, clean environment for guests and staff.

Qualifications

Your experience and skills include :

• Minimum of 3 years in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem-solving skills
• Proven ability to drive revenue and meet financial targets
• Strong understanding of Forbes and LQA standards and a commitment to excellence
• Excellent leadership and communication skills to motivate diverse teams
• Attention to detail and high standards in operations
• Proficiency with Microsoft Office, OpenTable, Opera, and Silverware
• Knowledge of local culinary trends
• Bachelor's degree in hospitality management, business, or related field preferred

Additional Information

We are committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent.

Why work for Accor?

We support your growth and learning, making work meaningful. Join us to explore limitless possibilities in hospitality. Discover more at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS