General Manager – Information Technology

City of Lethbridge; Lethbridge; On-site; CAD 100,000 - 140,000; Full time

Job summary

A vibrant Canadian municipality is seeking a General Manager of Information Technology to lead its digital transformation and IT strategy. This role is pivotal in shaping technology solutions that enhance public service and community needs. Candidates should have extensive experience in IT leadership, digital transformation, and a commitment to collaboration and public service values. This position offers a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Comprehensive benefits package

Relocation assistance

Qualifications

• 15+ years of progressive IT leadership experience including strategy, systems modernization, and change.
• Proven experience leading digital transformation and integrating emerging technologies.
• Experience in a municipal or public-sector environment preferred.

Responsibilities

• Develop and communicate the city-wide IT strategy aligned with the City’s vision.
• Establish and oversee technology frameworks for effective service delivery.
• Advise City leadership on technology-related opportunities and risks.
• Lead major IT initiatives and manage external consultants.

Skills

Leadership

Strategic planning

Public service commitment

Collaboration

Financial acumen

Education

Bachelor’s Degree in Computer Science, Information Systems, or a related field

Tools

ITIL

PMP

CISSP

CISM

TOGAF

Job description

Information Technology – General Manager

Corporate Services Department
(Permanent, full-time; 75 hours bi-weekly, on-site)

Are you ready to help shape the digital future of a growing city?
Do you thrive at the intersection of transformation, IT architecture, and collaborative leadership? Are you a strategic technology leader driven by innovation, public service, and the challenge of building secure, future-ready systems?

If so, we invite you to explore this exciting opportunity with our Corporate Services Department.

We are seeking an experienced and forward-thinking General Manager of Information Technology to lead the City’s evolving digital landscape. This role offers the opportunity to make a meaningful impact, guiding the City’s IT vision while contributing to service excellence and long-term community growth in a dynamic and purpose-driven organization.

About the City of Lethbridge
The City of Lethbridge (www.lethbridge.ca) proudly serves a community of over 100,000 residents. We are a vibrant, welcoming organization committed to delivering excellent public service to our community. Everyone who chooses to work, live, and play here knows that Lethbridge is a place unlike any other – a small city with a big heart. We take pride in working for our residents and delivering programs and services that earn their trust, respect, and confidence. At the City of Lethbridge, we value collaboration, innovation, and a solutions-oriented approach to our work. Our vision is rooted in the strength of our people and our commitment to creating a thriving, future-ready community.

The City of Lethbridge acknowledges that we are gathered on the lands of the Blackfoot people of the Canadian Plains and pays respect to the Blackfoot people past, present and future while recognizing and respecting their cultural heritage, beliefs and relationship to the land. The City of Lethbridge offers respect to the Métis and all who have lived on this land and made Lethbridge their home. The City of Lethbridge recognizes the diversity of our community, and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

The Role:
As our ideal candidate, you will be a collaborative and visionary leader with a strong track record in shaping enterprise technology strategy within complex organizations. You will lead the City’s Information Technology function with a focus on enabling secure, efficient, and responsive digital services that support both internal operations and community needs.

As a key member of the City’s leadership team, you will provide strategic oversight of corporate IT systems and digital initiatives, working closely with departments across the organization to foster innovation, support data-informed decision-making, and deliver technology solutions that enhance service delivery and long-term organizational success.

Your Primary Responsibilities Will Be Focused On:

• Developing and communicating a city-wide IT strategy aligned with the City’s vision, advancing architecture, standards, and policies that support innovation, sustainability, and security across departments
• Establishing and overseeing technology frameworks including governance models, project standards, and operational policies to ensure consistent, effective service delivery that reflects organizational priorities
• Identifying and integrating emerging technologies such as artificial intelligence, automation, and data analytics, while staying informed on industry trends and best practices
• Advising City leadership and Council on technology-related opportunities and risks, with a focus on business continuity, service quality, and organizational resilience
• Leading focused IT related initiatives and projects across the organization. This may include planning, coordinating, and delivering major initiatives, while managing external consultants and cross-functional teams
• Supporting business units in leveraging enabling technologies to improve efficiency, responsiveness, and customer service
• Providing strategic leadership to the IT department, fostering a culture of accountability, collaboration, and learning through mentorship and change leadership
• Lead the development and administration of applicable IT policies to ensure the appropriate controls, integrity, and resilience of the City’s digital infrastructure, including documentation standards, data governance, and disaster recovery
• Collaborate with the Corporate Risk and Controls team to ensure enterprise cybersecurity needs are proactively addressed and that technology-related risks are effectively mitigated
• Managing IT financial resources, including operating and capital budgets, lifecycle planning, and asset management to maximize value and support corporate goals
• Championing a culture of innovation and service excellence, empowering teams to embrace technology as a driver of public service and long-term community impact
• Develop and maintain partnerships with other municipalities, agencies and industry related organizations to leverage effective service delivery
• Utilize continuous improvement methodologies to identify opportunities, implement appropriate processes/technology, and ensure efficient service delivery
• Deliver results through established key performance indictors (KPI) to ensure successful program delivery and customer satisfaction

Your Professional Experience and Skillset:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field
• At least 15 years of progressive IT leadership experience, including strategy, systems modernization, and organizational change
• Designations such as ITIL, PMP, CISSP, CISM, TOGAF, or other relevant certifications are considered assets.
• Experience in a municipal or public-sector environment will be considered an asset.
• Expertise in data governance, contract management, and business continuity planning
• Proven experience leading digital transformation and integrating emerging technologies such as AI, automation, and cloud-based solutions
• Strong financial acumen, with experience managing complex operating and capital budgets
• Skilled in building and leading high-performing teams through change, mentorship, and workforce development
• Political acumen and excellent communication skills, with the ability to engage and influence at all levels
• A collaborative and future-focused leadership style, grounded in public service values and a commitment to innovation

This is a unique opportunity to lead the City’s digital transformation and shape how technology enables public service. If you’re a strategic, future-focused leader, we invite you to bring your expertise to a role that makes a lasting impact.

The City of Lethbridge offers a competitive salary, a comprehensive and well-rounded benefits package, and relocation assistance for candidates moving from outside the area. All of this is designed to support your long-term success and well-being in this on-site role based in Lethbridge.

For more information about this opportunity, please contact:
Rob Ulrich, Director of Corporate Services, at 403-320-4174 [e-mail], or Ola Adediji, Senior People and Culture Business Partner, at 403-360-5792 [e-mail].

Qualified candidates are invited to submit a resume and cover letter online at:www.lethbridge.ca.

Closing Date: Monday, August 18, 2025, at 11:59 p.m.

We thank all applicants for their interest. Only individuals selected for interviews will be contacted.