General Manager

Amica-Senior-Lifestyles; Windsor; On-site; CAD 90,000 - 118,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement plan contributions

Disability and wellness programs

Generous vacation entitlement

Job summary

Amica Riverside, part of Amica Senior Lifestyles, seeks a General Manager to lead daily operations, ensure high-quality care, and drive occupancy through strategic planning and strong leadership. Salaries are set with a competitive package and base range from 90,000 to 118,000 CAD, plus bonuses and comprehensive benefits.

The role requires senior management experience in hospitality or retirement living, and flexibility for some evenings and weekends, with a focus on developing leaders and

Qualifications

• Certificate in Health Care Administration, Business Administration or equivalent experience.
• A minimum of five (5) years senior management experience in the hospitality field or retirement community.
• Experience in a residential care setting, with education in gerontology would be an asset.
• Ability to work flexible hours (some evenings and weekends are required).

Responsibilities

• Oversee day-to-day operations ensuring high-quality care and service.
• Provide management supervision and clinical leadership.
• Develop and monitor budgets and marketing plans for occupancy.
• Collaborate with department heads and forecast budget requirements.
• Lead marketing plan development and respond to changing market conditions.
• Recruitment and staffing planning for the community.
• Conduct tours for families and potential residents.
• Develop future leaders and succession plans.
• Ensure policies and procedures are followed.

Skills

Interpersonal skills

Leadership development

Coaching

Performance feedback

Succession planning

Financial acumen

Communication skills

Strategy execution

Strategic alignment

Team leadership

Drive for improvement

Education

Health Care Administration / Business Administration

Job description

Job Description

GENERAL MANAGER

Amica Riverside

Full Time

Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.
Expected Salary Range: $90,000 - $118,000
Maximum Bonus Potential: 25% of base pay, that rewards exceptional performance.
Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs.
Vacation: Generous annual vacation entitlement, aligned with company policy.
Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of a General Manager:

As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical leadership; execution of business strategies, plans and programs; developing and monitoring community management and front line staff; annual operating and capital budgets and supporting marketing plans in the promotion of Amica Senior Lifestyles and the Community towards favorable occupancy.

Other duties include:

• Collaborating with department heads, forecasting budget requirements for corporate office approval.
• Leading the process with Corporate Sales & Marketing to develop an understanding of the needs of the customers and market served. Lead the marketing plan development, as well as ongoing reviews and revisions as necessary to respond to changing market conditions.
• Determining staffing requirements, ensuring the recruitment process and selection criteria meet the needs of the community.
• Conducting tours of the Community to families, potential residents, government officials, public-at-large, and others as required.
• Actively lead the development of future leaders in the team. Identify high potential performers and ensure development plans are in place and executed. Communicate high potentials to Regional Operations Manager to ensure visibility within the organization.
• Ensuring policies, programs, procedures and practices in each functional area are carried out consistently and accurately.

How do I qualify?

You must have:

• Certificate in Health Care Administration, Business Administration or equivalent experience.
• A minimum of five (5) years senior management experience in the hospitality field or retirement community.
• Experience in a residential care setting, with education in gerontology would be an asset.
• Ability to work flexible hours (some evenings and weekends are required).

What we are looking for:

• Excellent interpersonal skills with the ability to motivate and collaborate with various workgroups.
• Demonstrated ability to develop leaders, mentor their growth and ensure development is ongoing.
• Drive to coach, develop and hold accountable managers and front line employees.
• Ability to accurately assess the performance level of managers. Ability to provide constructive feedback and create developmental / performance improvement plans where necessary. Commitment to follow through with developmental activities.
• Proven ability to create succession plans, to provide direction or training to ensure employees are prepared for future roles/projects, and to mentor upcoming leaders in the Amica way.
• Demonstrates strong financial acumen.
• Superior oral, written and listening communication skills.
• Ability to create strategies aligned with organizational plans and execute to deliver on measurable objectives.
• Demonstrated ability to align priorities with organizational strategic direction as well as assisting direct reports to design action plans supporting these priorities.
• An independent, capable leader who excels in a team environment.
• Ability to unify team on common goals.
• Demonstrated passion and drive for improvement.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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