General Manager

Leo's Group; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality company in Victoria is hiring a General Manager to oversee daily operations, enhance customer service, and lead the management team. The ideal candidate will have a minimum of three years in the hospitality industry, with at least two years in a managerial role. Excellent communication and problem-solving skills are essential. The role offers a dynamic work environment and ample opportunities for personal growth.

Qualifications

• Minimum 3 years of experience in the hospitality industry.
• At least 2 years of managerial or supervisory experience.
• Proficient in Microsoft Office and email communication.
• A valid driver's license is required.

Responsibilities

• Oversee all daily operations including sales and customer service.
• Manage the training and development of staff.
• Handle customer complaints and reviews.
• Monitor inventory and placement of orders.

Skills

Excellent communication skills

Problem-solving

Organizational and Time Management skills

People skills

Ability to handle feedback

Tools

POS systems

Microsoft Office

Job description

️WE'RE HIRING A GENERAL MANAGER FOR LEO'S VICTORIA!️

We need a ROCK STAR General Manager to help with our growth and take us to the next level.

We are hiring for the position of General Manager for our Victoria location!

At Leo’s, our bar culture is all about customer service, quality, and fun. We like to have a good time, but our customers always come first. We strive to have the best customer service in the business! Our new General Manager will be a professional team leader but isn’t afraid to have a good time.

We are looking for someone to be responsible for overseeing all daily operations including driving sales, customer service, profitability, and supervision and guidance of the growth and development of our entire management team and staff.

Sound like a fit for you? Don't stop reading yet - here's what you'll be doing:

Responsibilities: (Including, but not limited to)

• Responsible for the day-to-day operation of Leopold’s Tavern under the direction of the Regional Manager. This includes managing operations in all areas of the business, attending to the needs of our customers (we love our customers!), as well as the staffing and ongoing training, supervision and development of employees.
• Monitoring and engaging on daily/nightly shift reports and cross referencing discounts to ensure accuracy.
• Bi-weekly sales reporting analysis.
• Documenting staff records and providing performance improvement plans.
• Double checking the work of AGM/supervisors.
• Monitoring maintenance needs.
• Monitoring and maximizing successful takeout and delivery services.
• Determine stock needs, place orders, interact with vendors and customers, monitor sales, inventory management, and all our cash control systems.
• Maintain and analyze business records to improve efficiency and increase sales.
• Responsible for managing, recruiting and overseeing training and terminations.
• Maintain and monitor employees’ shift schedules and job performance.
• Supervise and communicate promotions, and train and educate staff on all promotions.
• Build a network in your local community.
• Daily communication (Monday posts, menu rollouts, internal communication chats, 86 items, untapped).
• Reservation monitoring.
• Sending out gift cards and discount codes.
• Address customer complaints, monitor and respond to all reviews, both positive and negative, and resolve issues to ensure the highest level of customer satisfaction.
• Assist in the planning of promotions and local marketing initiatives alongside the Regional Manager and Marketing Director.
• Managing and completing bi-weekly payroll info, including time cards, payroll changes, new hires, and/or terminations.

Requirements:

• Minimum of three years of experience in the hospitality industry
• Minimum of two years of managerial or supervisory experience, preferably in the hospitality industry
• Demonstrated use of standard concepts and practices in purchasing, inventory, and supervision of at least 15 employees
• Able to take feedback constructively to grow as a leader
• Excellent communication skills
• Valid Drivers Licence
• Practice and execute equal, inclusive, and diverse leadership
• Good with people
• Excellent at problem-solving and can think independently
• Able to write routine reports and correspondence
• General knowledge of POS systems and Microsoft Office and proficient with email
• Effective communication skills
• Natural appetite to help others succeed
• Ability to share knowledge and skills with your team
• Exhibit positive floor leadership
• Fill in for your team and step up if they cannot make it work or cannot find proper coverage
• Organizational and Time Management skills
• Build strong partnership with KM partner

If this sounds like the perfect opportunity, we want to hear from you!

Email resumes to [e-mail] and cc [e-mail]

Cheers!