General Manager

Fish Recruit; Vaughan; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading restaurant group in Vaughan, Ontario is seeking a General Manager to oversee operations and staff development. The ideal candidate will possess strong customer service skills, leadership abilities, and relevant educational qualifications. Responsibilities include managing daily operations, training employees, and ensuring financial results. This role values teamwork and requires dedication to customer satisfaction.

Qualifications

• Possess exceptional customer service skills.
• Install positive working relationships with all restaurant personnel.
• Have the ability to adapt and succeed in a fast-paced environment.

Responsibilities

• Lead restaurant team in successful day-to-day operations.
• Train and develop employees through evaluations and recognition.
• Compile and maintain P&L statements and budgets.

Skills

Exceptional customer service skills

Ability to develop positive working relationships

Ability to adapt and succeed in a fast-paced environment

Clear speaking and attentive listening

Education

A.A. or B.A. / B.S in a related field

Tools

Microsoft Office Suite

Job description

The General Manager sets and achieves the highest standard in all areas of restaurant managementincluding the employee experience, the customer experience, and financial results. He / she overseestraining and development of restaurant employees and effectively addresses the needs of the customer,the Apprentice, and other employees.

Key Responsibilities

The responsibilities of this position require the General Manager to be on their feet during hours worked,unless on break or in the office working on the computer or on other paperwork-related tasks. If they arenot busy, they are expected to evaluate what other tasks need to be completed, and assist others withthose tasks.

In addition to following the Company’s policies and procedures, principalresponsibilities include, but are not limited to :

Operational Leadership

• Leading the restaurant team insuccessful day-to-day operations - by example and by being a role model of the standards and behaviorsconsistent with Company’s values and culture.

Team Development

• Properly training and developing Crew,Hourly Managers, and Apprentices through quality orientations, development discussions, performanceevaluations, and recognition so that they are prepared for additional career opportunities.
• Coaching andcounseling employees on a timely basis; making decisions on promotions and terminations of employees,and taking the appropriate action.

Management

• Identifying talent, interviewing, and hiring new Crew.
• Demonstrating the management style that is reflective of the Company's values and culture.
• Fostering anenvironment of teamwork.
• Successfully communicating company changes / focus to the team.
• Ensuringthat employees are paid properly and receive appropriate benefits.
• Writing schedules that meet theneeds of the business so that a great customer experience is delivered while maintaining financialresponsibility.
• Building sales and managing the restaurant budget.
• Compiling, preparing,and maintaining P&L statements, budgets, and cost controls with regard to food, beverage, and laborgoals.
• Implementing and practicing proper payroll procedures.
• Performing required administrative dutieson time, including processing required paperwork.
• Ensuring that safety and security standards areemphasized and adhered to, and that employees are trained in appropriate responses to unsafesituations.

Key Qualifications

• Be able to develop positive workingrelationships with all restaurant personnel
• Speak clearly and listen attentively to guests and employees
• Possess exceptional customer service skills
• Have the ability to speak, write, read, and understand theprimary language(s) of the work location
• Have the ability to adapt and succeed in a fast pacedenvironment
• Have experience as an Apprentice
• Have applied experience handling OSHA, EEOC, and health department matters
• Have anA.A. or B.A. / B.S in a related field
• Have knowledge of and the ability to use a PC and Microsoft OfficeSuite

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General Manager • Vaughan, General Toronto Area,Ontario, Canada