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A prominent sports and social club in Vancouver seeks a General Manager to lead operations, enhance member experiences, and drive financial performance. The ideal candidate will demonstrate strong leadership, strategic thinking, and a commitment to fostering an inclusive community.
The General Manager (GM) is the Chief Operating Ocer of Vancouver Lawn Tennis & Badminton Club responsible for all day-to-day operations and the realization of the Clubs strategic objectives. Reporting directly to the Board of Directors the GM leads a diverse team to deliver an outstanding sporting social and hospitality experience for over 4000 members and their guests. The GM is expected to be a highly visible approachable and engaged leader who is present throughout the Club fostering open communication and building strong relationships with members sta and the Board. Direct reports include : Controller Membership & Marketing Director Facilities Director Member Services Manager HR Manager Food & Beverage Director and Athletics Director.
Current challenges and opportunities include : Optimizing operational eciency enhancing GM visibility and engagement with the membership managing funded capital projects modernizing systems and processes to improve transparency and enable data-driven decision-making and overseeing union relationsall while fostering a cohesive and connected membership community.
The Vancouver Lawn Tennis & Badminton Club is in a period of renewal and enhancing the member experience. The next General Manager will be expected to lead signicant facility upgrades improve nancial systems and enhance both member and operational excellence. The role requires a leader who is present approachable and ready to address member capacity infrastructure challenges and evolving member expectations while preserving the Clubs rich traditions and fostering a vibrant inclusive community.
KEY COMPETENCIES & RESPONSIBILITIES
To be successful in this role the General Manager will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation ensuring clear expectations and ongoing support.
Metrics : Member and sta engagement scores; frequency of GM presence in Club areas; Board satisfaction ratings; 360-degree feedback.
Metrics : Budget adherence; F&B cost variances; timeliness and accuracy of nancial reporting; successful implementation of upgraded nancial systems; funding long-term capital plans.
Facilities & Capacity
Metrics : Completion of capital projects on time / budget; member satisfaction with facilities; improvements in court and tness access.
Member Experience
Metrics : Member satisfaction / NPS scores; participation in social events; positive feedback on F&B and community atmosphere.
Communication
Metrics : Stakeholder feedback on communication eectiveness; frequency and quality of updates; resolution time for member concerns.
Operational Excellence
Metrics : Reduction in member complaints
CANDIDATE PROFILE
The General Manager is responsible for leading the team to achieve Vancouver Lawn Tennis and Badminton Clubs strategic objectives. The ideal candidate will possess the following qualications :
Professional Experience : Demonstrated success as a General Manager COO or equivalent at a member-focused hospitality recreational or resort facility of similar size and complexity.
Leadership : A dynamic results-oriented leader who is visible approachable and skilled at motivating high-performing teams. Proven ability to engage with a board of directors and uphold strong governance.
Financial Acumen : Expertise in budgeting cost control nancial analysis and capital planning with a track record of improving nancial systems and addressing F&B performance.
Member Focus : Deep understanding of the culture and expectations in a membership-driven organization with a commitment to delivering exceptional personalized member experiences.
Strategic & Innovative Thinking : Ability to develop and implement strategies for facility modernization space optimization and long-term Club success.
Operational Excellence : Experience overseeing all operational aspects of a complex club environment including facilities F&B events and recreational programming.
Communication : Exceptional verbal and written communication skills with a focus on transparency clarity and responsiveness.
Values & Promotes Diversity : Commitment to fostering an inclusive welcoming environment
for all members and sta.
Professional Development : Passion for continuous learning and staying current with industry trends and best practices. Committed to enabling and empowering others to pursue their career aspirations while consistently striving to deliver exceptional service to members.
Education : Bachelors degree in business hospitality or related eld required; industry certication (CCM CCE) is preferred.
Required Experience :
Senior IC
Key Skills
Restaurant Experience,Hospitality Experience,Interviewing,Management Experience,Profit & Loss,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Restaurant Management,Retail Management,Recruiting
Employment Type : Full-Time
Experience : years
Vacancy : 1