General Manager

GGA Partners; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

A prominent sports and social club in Vancouver seeks a General Manager to lead operations, enhance member experiences, and drive financial performance. The ideal candidate will demonstrate strong leadership, strategic thinking, and a commitment to fostering an inclusive community.

Qualifications

• Experience as a General Manager or COO in a hospitality setting.
• Proven ability to engage a Board of Directors.
• Skilled in budgeting and financial management.

Responsibilities

• Lead daily operations and ensure high member satisfaction.
• Oversee financial management and cost control.
• Foster member engagement and community relations.

Skills

Leadership Experience

Financial Acumen

Operational Excellence

Member Focus

Education

Bachelor's degree in Business or Hospitality

Job description

The General Manager (GM) is the Chief Operating Ocer of Vancouver Lawn Tennis & Badminton Club responsible for all day-to-day operations and the realization of the Clubs strategic objectives. Reporting directly to the Board of Directors the GM leads a diverse team to deliver an outstanding sporting social and hospitality experience for over 4000 members and their guests. The GM is expected to be a highly visible approachable and engaged leader who is present throughout the Club fostering open communication and building strong relationships with members sta and the Board. Direct reports include : Controller Membership & Marketing Director Facilities Director Member Services Manager HR Manager Food & Beverage Director and Athletics Director.

Current challenges and opportunities include : Optimizing operational eciency enhancing GM visibility and engagement with the membership managing funded capital projects modernizing systems and processes to improve transparency and enable data-driven decision-making and overseeing union relationsall while fostering a cohesive and connected membership community.

The Vancouver Lawn Tennis & Badminton Club is in a period of renewal and enhancing the member experience. The next General Manager will be expected to lead signicant facility upgrades improve nancial systems and enhance both member and operational excellence. The role requires a leader who is present approachable and ready to address member capacity infrastructure challenges and evolving member expectations while preserving the Clubs rich traditions and fostering a vibrant inclusive community.

KEY COMPETENCIES & RESPONSIBILITIES

To be successful in this role the General Manager will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation ensuring clear expectations and ongoing support.

• Serve as a visible engaged leader who embodies the Clubs values and sets high standards for operational cultural and nancial performance.
• Build inspire and hold accountable a high-performing management team.
• Maintain a strong presence in all areas of the Club engaging with members guests and sta daily.
• Collaborate closely with the Board providing candid timely updates and actionable recommendations.

Metrics : Member and sta engagement scores; frequency of GM presence in Club areas; Board satisfaction ratings; 360-degree feedback.

• Oversee all nancial operations with a focus on optimizing and managing costs budgeting and addressing F&B (Food & Beverage) nancial performance.
• Evaluate and upgrade nancial systems and reporting for transparency and eciency.
• Ensure nancial viability and process improvement across all departments.
• Provide regular clear nancial updates to the Board and implement corrective actions as
• needed.

Metrics : Budget adherence; F&B cost variances; timeliness and accuracy of nancial reporting; successful implementation of upgraded nancial systems; funding long-term capital plans.

Facilities & Capacity

• Lead the ongoing modernization and maintenance of Club facilities addressing aging infrastructure and optimizing space (including tness tennis pickleball and social areas).
• Develop and execute capital plans to expand capacity reduce overcrowding and enhance member access to courts and amenities.
• Ensure facilities meet or exceed member expectations for quality and safety.

Metrics : Completion of capital projects on time / budget; member satisfaction with facilities; improvements in court and tness access.

Member Experience

• Champion a culture of personalized service community and social connection while upholding Club traditions.
• Oversee improvements in F&B oerings and social programming to enhance the member experience. Foster strong relationships with members and create a vibrant social environment.

Metrics : Member satisfaction / NPS scores; participation in social events; positive feedback on F&B and community atmosphere.

Communication

• Ensure clear proactive and transparent communication with members sta and the Board regarding Club plans changes and progress.
• Utilize multiple channels to keep all stakeholders informed and engaged.
• Address concerns and feedback promptly and constructively.

Metrics : Stakeholder feedback on communication eectiveness; frequency and quality of updates; resolution time for member concerns.

Operational Excellence

• Oversee all aspects of Club operations ensuring seamless coordination between departments.
• Address areas of dissatisfaction including court and tness access facility age F&B costs and management responsiveness.
• E nsure compliance with legal regulatory and safety standards.

Metrics : Reduction in member complaints

CANDIDATE PROFILE

The General Manager is responsible for leading the team to achieve Vancouver Lawn Tennis and Badminton Clubs strategic objectives. The ideal candidate will possess the following qualications :

Professional Experience : Demonstrated success as a General Manager COO or equivalent at a member-focused hospitality recreational or resort facility of similar size and complexity.

Leadership : A dynamic results-oriented leader who is visible approachable and skilled at motivating high-performing teams. Proven ability to engage with a board of directors and uphold strong governance.

Financial Acumen : Expertise in budgeting cost control nancial analysis and capital planning with a track record of improving nancial systems and addressing F&B performance.

Member Focus : Deep understanding of the culture and expectations in a membership-driven organization with a commitment to delivering exceptional personalized member experiences.

Strategic & Innovative Thinking : Ability to develop and implement strategies for facility modernization space optimization and long-term Club success.

Operational Excellence : Experience overseeing all operational aspects of a complex club environment including facilities F&B events and recreational programming.

Communication : Exceptional verbal and written communication skills with a focus on transparency clarity and responsiveness.

Values & Promotes Diversity : Commitment to fostering an inclusive welcoming environment

for all members and sta.

Professional Development : Passion for continuous learning and staying current with industry trends and best practices. Committed to enabling and empowering others to pursue their career aspirations while consistently striving to deliver exceptional service to members.

Education : Bachelors degree in business hospitality or related eld required; industry certication (CCM CCE) is preferred.

Required Experience :

Senior IC

Key Skills

Restaurant Experience,Hospitality Experience,Interviewing,Management Experience,Profit & Loss,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Restaurant Management,Retail Management,Recruiting

Employment Type : Full-Time

Experience : years

Vacancy : 1

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