General Manager

Oak View Group; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading venue management company in Vancouver seeks a General Manager to oversee the food service operations at the venue. The role includes managing staff, ensuring compliance with regulations, and developing new revenue sources. Candidates should have management experience in food service, preferably with a Bachelor's degree, and strong communication skills. Competitive salary of $90k-$100k plus bonus offered.

Benefits

Health, dental, and vision insurance

Paid time off (vacation, sick days, holidays)

Qualifications

• Minimum 5 years management experience in food service or concessions.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Certification in advanced food service sanitation.

Responsibilities

• Ensure legal, efficient, and profitable operation of the venue.
• Review financial reports including budgets and forecasts.
• Develop and evaluate the management team.
• Collaborate on menu development and marketing strategies.

Skills

Excellent communication skills

Decisiveness

Ability to operate under pressure

Proficiency in English

Knowledge of Microsoft Office and POS systems

Education

Master’s or Bachelor’s degree in business-related major

Tools

Point of Sale (POS) systems

Microsoft Office

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues, serving a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions globally.

Position Summary

The General Manager oversees the efficient, professional, and profitable operation of food service at the assigned venue. This role manages all managerial, full-time, and part-time staff, ensuring compliance with labor laws, sanitation, food ordinances, and alcohol service regulations. Additionally, the General Manager seeks new revenue sources both on and off the venue property.

This position offers a yearly salary of $90,000 to $100,000 plus bonus.

Benefits for full-time roles include health, dental, and vision insurance, along with paid time off (vacation, sick days, holidays).

This position remains open until November 20, 2024.

Responsibilities

• Ensure legal, efficient, and profitable operation of the venue.
• Review financial reports including budgets, forecasts, revenue analysis, disbursements, and P&L statements.
• Make final decisions on equipment purchases and leases.
• Handle conflict resolution, mediation, arbitration, and labor negotiations as needed.
• Develop, review, and amend policies, procedures, and contracts.
• Oversee scheduling and labor allocation.
• Analyze ticket sales and demographic data to predict staffing needs and optimize guest experience.
• Review sales data to identify purchasing patterns and manage costs.
• Maintain the point of sale system for accurate financial reporting and accountability.
• Assist managers in setting and achieving goals.
• Inspect operations regularly to ensure quality standards.
• Prepare and submit reports timely and accurately.
• Develop and evaluate the management team.
• Collaborate on menu development and marketing strategies.
• Build and maintain positive relationships with show managers, suppliers, and vendors.

Qualifications

• Master’s or Bachelor’s degree, with a business-related major preferred.
• Minimum 5 years management experience in food service or concessions.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Certification in advanced food service sanitation.
• Excellent communication skills and ability to foster a positive work environment.
• Decisiveness and ability to operate under pressure.
• Proficiency in English and computer applications including Microsoft Office, POS, and timekeeping systems.
• Experience working in a union environment preferred.
• Experience in a fast-paced stadium or ballpark setting is a plus.