General Manager

ZS Holdings; Town of Hinton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A hospitality company is seeking a General Manager to lead operations and enhance guest experiences at their Hinton hotel. The role includes overseeing all hotel functions, ensuring service standards, and managing budgets. Ideal candidates will have significant hotel management experience, strong financial acumen, and excellent leadership skills. This full-time position fosters an environment of growth and profitability for the company.

Qualifications

• Minimum 5 years’ experience in hotel management.
• Experience with understanding budgets, accounting, and reporting.
• Proven experience in planning and implementing ideas.

Responsibilities

• Involvement in all areas of operation.
• Monitor service standards to meet brand expectations.
• Ensure team effectiveness and provide coaching.

Skills

Excellent financial skills

Problem-solving

Leadership skills

Excellent written and verbal communication

Organizational skills

Education

Post-secondary education in business or marketing

Job description

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We are looking for a General Manager to join and lead a team of professionals in our Hinton location. Our portfolio includes hotels in Red Deer, Hinton, and Edson.

Our purpose and goal are to provide simple, smart, comfortable, and friendly accommodations for all our guests. We are looking for someone who is welcoming, intelligent, and can effectively manage all areas of operation. It is essential that our general manager can focus on the things that really matter to our guests and provide consistent, friendly, and professional service.

Additionally, they are an inspiring leader and operationally well-versed in all functions of the hotel. They place the brand at the heart of all decisions while delivering a superior return on investment for the owner.

As the General Manager, you will work alongside ownership to help manage every aspect of the hotels through close involvement in all operations. You must work with a goal of simplifying your process to ensure that operations remain effortless and uncomplicated. You will monitor service standards to ensure that all services (including outsourced services) meet brand standards and guest expectations. You will also be responsible for improving safety, security, and energy conservation within the hotel property. You will establish clear performance goals for employees, provide regular feedback and hands-on coaching and support. You will work closely with your team to ensure steady operations in an effective and approachable way.

Acting as a Brand Ambassador, you will place the brand at the center of all communications, marketing initiatives, and actions. You will take an active role in sales-generating business and make use of market knowledge and social media to provide a clear direction for Sales and Marketing and revenue strategies. Working with financial spreadsheets, you will make budgeting and forecasting decisions and review rates to increase revenue. Your goal is to increase profitability and provide a maximum return on investment for the company.

Our brands look for people who are savvy, curious, and who care deeply about their guests and provide them with everything they need for a comfortable stay.

Responsibilities

• Involvement in all areas of operation
• Creating and maintaining a simple and efficient process
• Monitor service standards to ensure they meet brand standards
• Maintaining and improving safety, security, and energy conservation for the hotel
• Provide consistent and reliable guest services
• Establish clear performance goals for employees
• Provide coaching and support
• Ensure your team is working effectively
• Take an active role in sales-generating business
• Provide clear directions for marketing and revenue strategies
• Create budgeting and forecasting decisions
• Review and manage hotel rates

Qualifications

• Post-secondary education in business, marketing, or related experience
• Minimum 5 years’ experience in hotel management
• Must have excellent financial skills and experience with understanding budgets, accounting, and reporting
• Excellent written and verbal communication skills
• Proven organizational skills with planning and implementing ideas
• Must be able to investigate situations, problem solve, and work through complicated situations
• Proven leadership skills

To apply, send your resume and cover letter to [e-mail] by Tuesday August 5, 2025.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality

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