General Manager

TriSearch; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent health and fitness organization is seeking a General Manager to oversee operations and sales at their Toronto club. The ideal candidate will lead a results-driven team, drive member growth and retention, and maintain a high-performance club environment. Candidates with a management background in retail, hospitality, or similar industries are encouraged to apply.

Qualifications

• 2-4 years of management experience supervising 1-10 employees.
• Experience in retail, hospitality, or service industries.
• Experience in club operations preferred.

Responsibilities

• Direct operations and sales at the club location.
• Drive operational goals, member growth, and revenue.
• Recruit, interview, and hire Leads.

Skills

Leadership

Coaching

Financial Management

Staff Development

Operational Planning

Education

Bachelor’s Degree preferred

High School Diploma or GED required

Job description

2 days ago Be among the first 25 applicants

The General Manager is engaging, upbeat, diligent, organized, and knows how to drive their club toward results. The ideal candidate has a take-charge personality and a reputation for getting things done. As a General Manager, you will direct operations and sales at your club location, building a team of results-driven, culture-based club leads.

EXECUTION DELIVERABLES :

• Manage the pace, financial performance, and consistency of the club.
• Drive operational goals, member growth, revenue, profit, and member retention.
• Hire and develop club team members, especially leads (MEL, PTL, GFSTL & CCTL).
• Manage team performance to meet company standards and financial targets.
• Maintain a clean, friendly, and well-maintained club environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Managing (50%)
• Provide accountability through training, coaching, planning, and performance reviews.
• Recognize good performance and address issues as needed.
• Hold Leads accountable for results.
• Control labor costs weekly to meet budgets.
• Recruit, interview, and hire Leads; participate in final interviews for all positions.
• Participate in district planning and talent review processes.
• Develop team through communication and coaching.
• Guide Leads to achieve performance goals and implement initiatives.
• Ensure club facilities meet standards and support company programs.
• Provide feedback and direction to Leads and team members.
• Manage sales and promotional activities.
• Resolve escalated member concerns.
• Enforce company policies, including loss prevention and HR policies.
• Monitor retail inventory to drive profitability.

Planning and Organizing (15%)

• Guide Leads to develop and execute business plans with performance checkpoints.
• Set priorities for member acquisition and retention.
• Plan and implement club improvements.
• Lead club meetings to align with company goals.

Leadership, Coaching, and Change Management (35%)

• Lead by example and motivate the team to embrace the brand and strategy.
• Be visible within the club to promote member satisfaction and team engagement.
• Collaborate with district and corporate teams to support initiatives.
• Drive results through coaching and accountability.

Qualifications

• Bachelor’s Degree preferred; High School Diploma or GED required.
• 2-4 years of management experience supervising 1-10 employees.
• Experience in retail, hospitality, or service industries.
• Experience in club operations preferred.
• Knowledge of financial planning, P&L, sales, marketing, and operations.

Physical Requirements

• Ability to work in an office and move around the club.
• Travel up to 10% by car and airplane.
• Ability to communicate effectively and operate computer systems.
• Lift up to 45 lbs.
• Work in a noisy environment with extended hours as needed.

Additional Activities

• Engage in talking, physical activity, reasoning, and attendance.