General Manager

Bandai Namco Amusement America; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the amusement industry is seeking a General Manager based in Toronto, Ontario. The role involves overseeing amusement operations, managing personnel, and maximizing revenue opportunities. Candidates must have at least 5 years of management experience and extensive knowledge in the amusement industry. The position is full-time and requires strong leadership skills while working remotely.

Qualifications

• At least 5 years of management experience in customer service or technical support.
• Over 10 years of experience in the amusement or electronics industry.
• Extensive experience diagnosing and repairing arcade games.

Responsibilities

• Maximize revenue opportunities through effective leadership and management.
• Provide training and guidance to the Canada team to ensure operational excellence.
• Manage and achieve budgeted revenues and costs.

Skills

Leadership

Customer Service

Technical Support

Communication

Education

Bachelor's Degree

Job description

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Bandai Namco Amusement America, a leader in the arcade and amusement industry for over 40 years, is looking for a dedicated individual to join our team as a General Manager , working remotely based in Toronto, Ontario.

This role is primarily responsible for delivering complete business solutions to the Canadian market. The General Manager will oversee all amusement operations in the Toronto area, including personnel management, sales performance, profitability, inventory management, social media, reporting, and customer service.

Responsibilities

• Maximize revenue opportunities through effective leadership and management.
• Provide training and guidance to the Canada team to ensure operational excellence.
• Manage and achieve budgeted revenues and costs.
• Safeguard all company assets, including machines, vehicles, parts, and tooling.
• Maintain high standards of equipment appearance and playability, ensuring technical criteria are met.
• Develop and nurture relationships with existing partners and seek new business opportunities.
• Represent the company professionally in all interactions.
• Work a minimum of 40 hours per week, following company policies and procedures.

Qualifications

At least 5 years of management experience in customer service, technical support, or repair operations teams.

Over 10 years of experience in the amusement and / or electronics industry.

Extensive experience diagnosing and repairing arcade games and technical equipment.

Bachelor's Degree required.

Proven ability to lead and make independent business decisions.

Strong communication skills and experience collaborating with remote teams.

Ability to lead a team to create memorable guest experiences.

Comfortable working in a fast-paced, noisy environment.

Customer service professional with strong business acumen.

Willingness to work weekends, nights, and holidays.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Entertainment

This job posting is active and accepting applications.

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