General Manager

Amica Mature Lifestyles Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Amica Mature Lifestyles Inc. seeks a General Manager for their new Toronto residence, responsible for high-quality operations and service delivery. This role focuses on leadership, budget management, and mentoring staff, requiring a strong background in hospitality management. Ideal candidates will demonstrate financial acumen and possess a Certificate in Health Care Administration.

Qualifications

• Minimum of 5 years senior management experience in the hospitality field or retirement community.
• Experience in a residential care setting, education in gerontology is an asset.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage day-to-day operations ensuring high quality care and service.
• Lead development of future leaders and oversee community management.
• Collaborate with department heads to forecast budget requirements.

Skills

Interpersonal skills

Leadership development

Financial acumen

Communication skills

Education

Certificate in Health Care Administration or Business Administration

Job description

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A highly anticipated residence with unprecedented service delivery, Amica Balmoral will feature breathtaking views of the skyline, stunning architectural design, prestigious and well-appointed amenities and valet service. Residents will enjoy the close proximity to luxury shops, unique restaurants, world-class art galleries, and the best salons and spas Toronto has to offer.

A day in the life of a General Manager :

As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical leadership; execution of business strategies, plans and programs; developing and monitoring community management and front line staff; annual operating and capital budgets and supporting marketing plans in the promotion of Amica Senior Lifestyles and the Community towards favorable occupancy.

Other duties include :

• Collaborating with department heads, forecasting budget requirements for corporate office approval.
• Leading the process with Corporate Sales & Marketing to develop an understanding of the needs of the customers and market served. Lead the marketing plan development, as well as ongoing reviews and revisions as necessary to respond to changing market conditions.
• Determining staffing requirements, ensuring the recruitment process and selection criteria meet the needs of the community.
• Conducting tours of the Community to families, potential residents, government officials, public-at-large, and others as required.
• Actively lead the development of future leaders in the team. Identify high potential performers and ensure development plans are in place and executed. Communicate high potentials to Regional Operations Manager to ensure visibility within the organization.
• Ensuring policies, programs, procedures and practices in each functional area are carried out consistently and accurately.

You must have :

• Certificate in Health Care Administration, Business Administration or equivalent experience.
• A minimum of five (5) years senior management experience in the hospitality field or retirement community.
• Experience in a residential care setting, with education in gerontology would be an asset.
• Ability to work flexible hours (some evenings and weekends are required).

What we are looking for :

• Excellent interpersonal skills with the ability to motivate and collaborate with various workgroups.
• Demonstrated ability to develop leaders, mentor their growth and ensure development is ongoing.
• Drive to coach, develop and hold accountable managers and front line employees.
• Ability to accurately assess the performance level of managers. Ability to provide constructive feedback and create developmental / performance improvement plans where necessary. Commitment to follow through with developmental activities.
• Proven ability to create succession plans, to provide direction or training to ensure employees are prepared for future roles / projects, and to mentor upcoming leaders in the Amica way.
• Demonstrates strong financial acumen.
• Superior oral, written and listening communication skills.
• Ability to create strategies aligned with organizational plans and execute to deliver on measurable objectives.
• Demonstrated ability to align priorities with organizational strategic direction as well as assisting direct reports to design action plans supporting these priorities.
• An independent, capable leader who excels in a team environment.
• Ability to unify team on common goals.
• Demonstrated passion and drive for improvement.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.