General Manager

Club Pilates; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading fitness studio in Toronto is seeking a General Manager to lead their team and enhance member relationships. The ideal candidate will have sales and people management experience, with a passion for fitness. Responsibilities include meeting revenue goals, managing staff, and executing marketing strategies. The role offers a full-time schedule with a competitive salary and benefits like health spending accounts and complimentary Pilates classes.

Benefits

Health Spending Account

Complimentary Pilates Classes

Three weeks paid vacation per year

Qualifications

• 3+ years of retail/service sales or fitness sales management experience.
• Must be fluent in English with excellent communication skills.
• Ability to manage sales and revenue streams.

Responsibilities

• Achieve revenue goals consistently.
• Motivate and build the sales team.
• Manage studio staff and maintain cleanliness.

Skills

Sales management

People management

Customer service

Marketing

Communication

Organizational skills

Fitness interest

Tools

Studio software

Job description

We are looking for a General Manager to lead our team of sales associates and instructors at our boutique Pilates studio in Leslieville. A proven sales track record, and people management experience are a must, as well as a passion for member / community relationship building. The studio is aiming to continue to grow our group class memberships, and private training as well as foster a welcoming, safe, and engaging environment for all our members and prospective members. Pilates / Fitness experience is preferred but not mandatory.

The General Manager’s main responsibilities include :

• Consistently achieves revenue goals.
• Team builder. Motivates the team to offer incredible classes and top-notch customer service
• Takes ownership in-studio, taking pride in studio cleanliness and developing staff as necessary.
• The studio is an inclusive space, for every BODY to enhance their wellness goals. Ensuring this culture is fostered, is at the centre of all the General Manager does.
• Works with the District Manager and Owner to ensure studio functionality

Responsibilities include but are not limited to :

Lead generation including Grassroots Marketing and Networking

Manage sales team to achieve individual, as well as studio sales goals

Membership Retention and Analysis

Manage staff schedule, Sales Team and Instructors

Hire Instructors and Sales Staff as needed

Provide regular coaching to staff

Independently make decisions related to high level customer service

Enforce Club Pilates policies and procedures

Strategically manage marketing campaigns to generate leads for the studio

Manage all socials media accounts, creating content and answering all communications

Any other duties as assigned

Qualifications

3+ years of retail / service sales or fitness sales management experience

Confident in generating personal sales and training Sales Reps in sales

Ability to manage and drive all revenue streams including : membership sales, retail, and private training

Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

Ability to excel in a fast changing, diverse environment

Ability to recognize areas of improvement and make changes using good judgment

An affinity and passion for fitness

Solid writing and grammar skills

Highly organized, proficient in data management, ability to prioritize and meet deadlines

Professional, punctual, reliable and neat

Strong attention to detail and accuracy

Trustworthy and ability to handle confidential information

Ability to work harmoniously with co-workers, clients and the general public

Proficiency with computers and Studio software

Location & Employment Arrangements

Four days a week at the studio; one day a week at home

37.5 hours / week, with a variable shift schedule

Base salary, plus monthly bonus (based on number of members and monthly membership draft)

Health Spending Account

Complimentary Pilates Classes

Three (3) weeks paid vacation each year

About Club Pilates

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is committed to providing affordable and accessible Pilates to the community.

Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes.

How to Apply

Please send a copy of your resume along with a detailed overview of your experience leading a sales team to success as well as your experience with sales cadence management to our Regional Manager, Jenn Matuszak at [e-mail]

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Wellness and Fitness Services

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