General Manager

Chartwell Retirement Residences; Stratford; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading residential care provider in Ontario is seeking a General Manager to lead operations and ensure service excellence. Candidates should have 3-5 years of leadership experience, preferably in Retirement Living or Hospitality. Strong skills in communication, decision-making, and team development are essential for success. The role emphasizes accountability and enhancing resident experience.

Benefits

Diverse and inclusive work environment

Commitment to professional development

Supportive team culture

Qualifications

• 3-5 years of experience in a leadership role.
• Experience in Retirement Living, Hospitality, or a relevant sector.
• Strong communication skills to interact with residents and community professionals.

Responsibilities

• Lead an interdisciplinary team of managers and employees.
• Drive results focusing on financial and customer service goals.
• Ensure commitment to service excellence by applying service standards.

Skills

Operations management

Leadership

Communication

Decision-making

Problem-solving

Job description

Job Description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants, and front-line employees;
• Build a strong team: source, select, and onboard key talent;
• Actively plan for succession;
• Develop employees: coach and manage performance.

Drive Results:

• Expect personal accountability;
• Recognize and reward results;
• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk.

Lead and Influence:

• Lead culture;
• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of viewing through the lens of the customer.

The ideal candidate will possess:

• Experience in Retirement Living, Hospitality, or a relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Strong communication skills and ability to interact with residents, families, community professionals, and outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.

About Us

At Chartwell, we’re committed to Making People’s Lives BETTER: for our residents, their families, and our employees. Join an exceptional, diverse, and caring team dedicated to providing personalized, human experiences within our communities.

We value diversity and inclusivity, aiming to reflect the communities we serve. We are an equal opportunity employer and welcome applications from all qualified candidates, including those with disabilities. For assistance, contact [e-mail] or call 1-888-663-6448.

We thank all applicants for their interest; only those selected for further consideration will be contacted.