General Manager

Splitsville Entertainment; Richmond Hill; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading family entertainment center in York Region seeks an experienced General Manager to oversee operations. You will create a vibrant environment, manage financial performance, and lead a team to deliver exceptional service. The ideal candidate has a strong background in hospitality or retail, budget management experience, and is passionate about people development. Bonuses, training pathways, and benefits are provided.

Benefits

Access to in-house training pathways

Medical and dental benefits

RRSP matching plan

Mental health support benefits

Discounts on food and $1 bowling

Qualifications

• Experience as a hands-on General Manager within leisure, hospitality, or retail.
• Experience managing a budget of at least $1 million.
• Proven ability to optimize sales and business performance.

Responsibilities

• Oversee one of our busy centres creating a safe, fun, and vibrant environment.
• Fully responsible for budget and KPIs, driving profitability.
• Coach, lead, motivate, and inspire your team.

Skills

Operational excellence

Coaching teams

Sales optimization

Budget management

Job description

About The Role

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that invests heavily in your development and offers numerous opportunities to advance your career?

Do you want to be part of a financially stable business with exciting growth plans?

If so, look no further!

The Why...

Join Splitsville as a General Manager and enjoy:

• The opportunity to earn bonuses
• Access to in-house training pathways
• Discounts on food and $1 bowling
• Long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

As a General Manager at Splitsville, you will oversee one of our busy centres, creating a safe, fun, and vibrant environment for your team and guests.

You will have the freedom to impact the financial and commercial performance across all revenue streams: bar, diner, amusements, and bowling. You will be fully responsible for achieving your budget and KPIs, driving profitability, and sharing in the success.

In our dynamic environment, you will coach, lead, motivate, and inspire your team to deliver outstanding service that delights guests and encourages repeat visits.

To Be Successful, You Should Have

• Experience as a hands-on General Manager, ideally within leisure, hospitality, or retail
• Experience managing a budget of at least $1 million
• A relentless commitment to operational excellence
• Proven ability to optimize sales and business performance
• A passion for people, with experience in coaching and developing teams
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability in a fast-paced environment
• Willingness to work nights and weekends

The Who...

Splitsville Entertainment is Canada's premier family entertainment centre, featuring state-of-the-art bowling, casual dining, arcades, laser tag, and more—creating unique experiences for guests.

We value diversity and inclusion, committed to providing equal opportunities. We believe that a diverse and inclusive workplace enhances our relevance, competitiveness, and resilience.