General Manager

Wilkins; Raleigh; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading fitness organization in Raleigh, Canada, seeks a Manager to oversee club operations. Responsibilities include achieving membership sales goals, ensuring excellent member experiences, and coaching fitness staff. Candidates should have sales experience, competencies in management and coaching, and proficiency in Microsoft applications. A minimum high school diploma is required; a degree in a related field is advantageous. This role offers a competitive salary range of $40,000 to $50,000 annually and opportunities for professional growth.

Benefits

Paid Training

Ongoing Education programs

Career advancement opportunities

Qualifications

• Demonstrated ability to sell and train others to sell.
• Minimum of 2 years experience as a manager or supervisor.
• Nationally accredited certification preferred.

Responsibilities

• Generate at least 50% of club tours necessary for enrollment.
• Ensure club's fitness programming sales goals are met.
• Coach and mentor personal trainers.

Skills

Sales ability

Coaching and mentoring

Communication skills

Multitasking

Flexibility

Proficiency in office software

Education

High School Diploma

B.S. in a health and fitness related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Ensure that the club meets its new member sales goals. Conduct the necessary marketing and sales activities to generate the required number of monthly club tours. Through a consultative sales process enroll 80% of club tours. Ensure that the club meets its member retention goals by insuring an optimal member experience, and by creating and implementing an effective retention strategy. Maximize retail sales revenue and profit.

Ensure that the club meets its fitness programming sales goals and the fitness department meets or exceeds budget goals for revenue while maintaining control of all labor and other costs to meet or exceed profit objectives. Conduct the necessary marketing activities to generate the required number of monthly fitness assessments and complimentary personal training sessions. Through a consultative sales process ensure the fitness team sells fitness programming to 25 – 50% of the prospects who attend assessments/complimentary sessions. Ensure that all club members are provided with effective programming, coaching and support to reach their wellness goals. Ensure that all fitness staff provides an optimal member experience. Work to achieve the goal of completing at least 1 fitness appointment with all new members enrolling.

Responsibilities

• Through member referrals, marketing and community outreach generate at least 50% of club tours necessary to achieve new member enrollment goals.
• Convert at least 70% of incoming telephone inquiries to appointments for club tour.
• Enroll at least 80% of all touring prospects
• Schedule at least 60% of all new members for a Complimentary Success Session with appropriate Fitness Department staff.
• Ensure all prospect/guest information is entered into the club management software system and complete all required tracking forms and processes.
• Ensure club is maintained in an immaculate fashion.
• Oversee the retention strategy and systems.
• Ensure the fitness department generates the required number of monthly assessments/complimentary sessions necessary to achieve fitness programming goals.
• Ensure that staff who are between shifts not only clock out but remove Workout Anytime Uniform when not working and in the club.
• Coach and mentor each personal trainer and provide continuing education for the PT Team in the form of individual weekly meetings, regular audits of each trainer’s phone skills, assessment and selling skills, and program development and exercise coaching skills.
• Provide ongoing education in the form of required reading for training staff on program design, functional exercise, nutrition, etc.
• Ensure that each trainer completes all required Workout Anytime Fitness Training.

Requirements

• Demonstrated ability to sell and train others to sell.
• Demonstrated ability to manage and coach others.
• Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
• Flexibility in response to unexpected changes in work assignments.
• Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
• Must have knowledge of office administrative procedures.
• Proficiency in computer skills including Word, Excel, Outlook, PowerPoint.
• Certifications: Nationally accredited certification such N.A.S.M., N.S.C.A., A.C.S.M., A.C.E., or A.F.A.A. and current CPR. Is preferred
• Education: Minimum of High School Diploma - B.S. in a health and fitness related field a plus.
• Minimum of 2-years experience as a manager or supervisor
• Requires moderate lifting on a regular basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: 40,000-50,000 per year

ABOUT WORKOUT ANYTIME:

Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!

Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Mission

To provide a friendly, convenient, life-changing journey withpassion.

Vision

To reshape the fitness community where everybody aspires to be the best they can be.

Values

• Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
• Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
• Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.

WHY SHOULD YOU JOIN THE WOA TEAM?

Paid Training and ongoing Education programs both onsite and/or at our regional training centers.

Great opportunity for advancement with a passionate, rapidly growing brand.

The opportunity to be a part of something bigger than yourself.