General Manager

Royal Canadian Legion Branch 43; Prince George; On-site; CAD 50,000; Full time

Job summary

An established community-focused organization is seeking a dynamic General Manager to lead its operations and enhance its service to veterans and the community. This role involves overseeing daily activities, managing staff, and ensuring exceptional experiences for patrons. The ideal candidate will be a strategic thinker with a passion for hospitality and a commitment to fostering a positive work environment. Join this vibrant team and make a meaningful impact while delivering top-notch service to those who have served our country. Your leadership will help shape the future of this vital community resource.

Qualifications

• Strong communication skills are essential for success in this role.
• Experience in budgeting and managing operations is highly valued.
• Ability to inspire and motivate staff and volunteers is crucial.

Responsibilities

• Oversee daily operations and ensure alignment with strategic objectives.
• Manage staff and volunteers to build a motivated and successful team.
• Develop and implement operational strategies for growth and efficiency.

Skills

Verbal Communication

Written Communication

Time Management

Problem Solving

Team Leadership

Entrepreneurial Thinking

Education

Formal education in Business Management

Experience in not-for-profit sector

Experience in budgeting

Experience managing a pub, lounge, or restaurant

Job description

We are seeking an experienced results-driven individual to manage all facets of our Legion operations. The role requires a self-starter who demonstrates a positive attitude, strong initiative, and a commitment to growing the Legion’s role in the community.

Looking for a strategic thinker who can balance efficiency, compliance, and hospitality to create a legendary experience for our veterans, community, members, and patrons.

GENERAL MANAGER

The General Manager will oversee all aspects of daily operations, ensuring exceptional service and superior guest experience. This includes managing staff, maintaining inventory, handling budgeting and financials, and upholding high standards of food and beverage quality. You will also be responsible for developing the team, implementing operational strategies, and fostering a positive and productive work environment.

About Us:

Royal Canadian Legion is Canada’s largest Veteran support and community service organization, dedicated to helping Veterans, members of the Canadian Armed Forces, RCMP, and their families receive the care and support they deserve. Join our team and make a meaningful impact while delivering top-notch service in a vibrant, community-focused environment.

Organization: Royal Canadian Legion Branch 43

Location: 1116 6th Ave Prince George, BC

Salary:$50,000 per year

Major Duties and Responsibilities:

• Under direct supervision of the Board - oversee daily operations and ensure alignment with the organization's strategic objectives, mission, vision and objectives
• Contribute to delivering on the strategic plans to maximize the efficient use of resources
• Seek opportunities for expansion and growth by developing new business relationships while maintaining existing relationships
• Schedule events, programs, and activities, as well as the work of others
• Organize and seek opportunities to market our activities, projects, and events
• Examine and enhance organizational effectiveness through the creation of procedures, personnel management, and creative problem-solving
• Interview, hire and oversee training for staff; ensure training needs are met
• Manage staff and volunteers with the goal of building a motivated and successful team focused on the long-term success of the Legion
• Maintain decorum in the branch while providing a high level of service
• Plan, organize, direct, control and evaluate operations
• Maintain high standards for quality and excellence in operations and service to patrons
• Formulate and recommend policies and programs and achieve Board approval
• Allocate material, human and financial resources to implement organizational policies and programs
• Maintain financial and administrative controls
• Improve financial results by developing action plans with the Board leadership team
• Coordinate the work within operations
• Act as subject matter expert within the lounge, stay abreast of current legislation, HR trends and best practices to ensure compliance to policy and employment laws and process administration
• Prepare reports for the Board and attend all Board and general meetings to function as an advisor or counsel on operations, human resource, and service matters
• Monitor and control resources and oversee accounts receivable, payable and payroll in conjunction with the office manager and/or assistants
• Develop superior, positive, constructive and cooperative working relationships with co-workers, volunteers, stakeholders and patrons
• Maintain a passion and commitment to hospitality, teamwork, fun while fostering a supportive and engaging culture/environment
• Ensure the safety of all our guests

Knowledge, Skills and Abilities Required:

• Strong verbal and written communication skills
• Ability to work co-operatively with an active working Board
• Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning
• Ability to prioritize tasks and manage time efficiently
• Ability to handle stress and remain calm under pressure
• Ability to identify problems, analyze situations, and develop solutions
• Ability to create an environment that inspires and motivates staff and volunteers
• Ability to make decisions to boost productivity, build trust, and reduce confusion in the workplace.

Minimum Qualifications:

Preference will be given to those with:

• Formal education in Business management or a related field
• Previous experience in the not-for-profit sector
• Previous experience in budgeting
• Previous experience in managing a pub, lounge or restaurant
• A combination of education and experience will be considered.