General Manager

Keynote Search; Ottawa; On-site; CAD 80,000 - 120,000; Full time

Job summary

A premier roofing contractor in Ottawa is seeking a General Manager to lead operations. The successful candidate will oversee project management, client relationships, and strategic growth initiatives. With full P&L responsibilities, the GM will drive financial health and operational efficiency while fostering a collaborative and innovative workplace culture. Bilingualism in French and English is valued, enhancing stakeholder engagement.

Qualifications

• Proven experience managing P&L in a high-growth environment.
• Experience with RFP bidding to secure new projects.
• Strong understanding of construction processes.

Responsibilities

• Oversee all facets of the business including project management and client acquisition.
• Develop growth strategies and operational models for geographic expansion.
• Implement HR systems to support employee retention.

Skills

Entrepreneurial spirit

Adaptability

Financial acumen

Bilingualism (French and English)

Experience in project management

Education

Background in operations or project management

Job description

Introduction

Wolfenburg Roofing is a premier roofing contractor based in Ottawa, offering a comprehensive range of roofing services tailored to meet the needs of both residential and commercial properties. Since 2012, this family-owned business has established itself as a trusted name, known for its commitment to quality, reliability, and customer satisfaction. Their team of skilled professionals is dedicated to delivering top-notch workmanship, utilizing the latest techniques and materials to ensure durable and aesthetically pleasing roofing solutions.

Their reputation is built on a solid foundation of transparent communication, meticulous attention to detail, and a proactive approach to addressing potential issues, ensuring a smooth and hassle-free experience for every client. Beyond their technical capabilities, the organization is deeply committed to sustainability and innovation. They continuously explore eco-friendly options and energy efficient roofing systems, contributing to the well-being of the community and the environment.

Looking ahead, Wolfenburg is positioned for continued growth, setting its sights on expanding market share and scaling the business. As part of this, the company is actively seeking a General Manager to join their team. This leadership role will play a crucial part in steering the company's success and ensuring its continued prominence in the Ottawa construction market while effectively expanding to new geographies, all while fostering a workplace culture rooted in collaboration, empathy, and mutual respect.

Summary of the role

The General Manager (GM) at Wolfenburg Roofing will report directly to a management company and a family board, playing a crucial role in steering this portfolio company towards its strategic goals. In this hands-on operational role, the GM will work closely with the Project Management, Estimating, Sales, and Installation teams, overseeing all facets of the business. You will be responsible for projects, client relationships, client acquisition, supplier relations, health and safety, compliance, quality management, and human resources. With the support of an accounting team and the backing of a proactive marketing and business development service, you will be expected to take qualified opportunities through to successful execution—delivering projects on time, within budget, all while exceeding customer expectations.

You will oversee and provide management, oversight, and support to the project team, ensuring excellence in project execution. As Wolfenburg Roofing grows, you will be instrumental in establishing a solid organizational structure that includes department leads for administration, projects, estimating, and labor. Collaborating with the leadership team, you will develop a growth strategy and operational models to support geographic expansion. This includes crafting a detailed business plan with defined financial goals and objectives, enabling appropriate investment from the management company, and setting up organizational structures that reflect both immediate and future needs. These structures will align with the group's overall operating framework, providing corporate services to Wolfenburg Roofing and other assets managed by the company. Additionally, you will implement an HR system to centralize essential data, monitor performance, and support employee retention, ensuring a workplace environment that values emotional well-being and professional growth.

You will have full Profit & Loss (P&L) responsibilities, playing a pivotal role in the financial health of the business. This includes not only overseeing the budget and managing costs but also actively seeking ways to increase sales and revenue streams. You will find ways to improve operational costs, ensure better accuracy with estimations, and negotiate with suppliers. Your strategic insight will guide the development and implementation of sales strategies that align with the company's growth objectives, ensuring a robust bottom line. Finally, your adeptness at navigating the seasonality of the roofing business will be crucial as you will need to adjust operational priorities and resource allocation throughout the year to ensure that the company remains agile and responsive to seasonal demands, all while maintaining a supportive and motivated team dynamic.

Is this for you?

You embody an entrepreneurial spirit and ambition which encourages you to seek out new opportunities and introduce innovative ideas. As someone who is adaptable and resilient, you not only embrace change but are also eager to shape your role in alignment with the evolving needs of the business. With a professional background rooted in operations and/or project management, you possess a deep understanding of inventory management and supply chain optimization, ensuring productivity and cost-efficiency are at the forefront of your strategy. It is likely you are coming from within the construction industry or a comparable field, and your foundational understanding of construction processes will serve as a key asset in engaging with a variety of industry stakeholders. Bilingualism in French and English is an asset, expanding your reach of stakeholders and clients, and enhancing your ability to connect across diverse communities.

You bring proven financial acumen, with a history of managing profit and loss within a self-financed, high-growth environment. You are comfortable with cost analysis, financial projections, lowering costs without sacrificing quality, and negotiating with suppliers. Your experience with RFP bidding is a considerable asset, equipping you with the expertise to secure new projects and expand the business's market presence. You have experience working in a project-based setting where maintaining a positive culture and ensuring safety are intertwined with operational success. You have established operating models and policies that support scalability, reflecting your modern approach to business development, where building a strong brand and maintaining a stellar reputation are essential to achieving success.

Leading operations effectively, you bring comprehensive experience in Human Resources, Health & Safety, facilities management, and distribution and inventory management. Having demonstrated a history of success in developing operational strategies, policies, and procedures to boost organizational efficiency is a testament to your capabilities. Recognizing the ongoing changes within this organization, it is crucial that you bring a demonstrated track record of successfully leading small, private companies through pivotal stages, including growth phases, commercialization, geographic expansion, and customer acquisition. You are not averse to change management as you will play a key role in shaping and adapting to the evolving landscape of the business with a people-first mindset.

With a leadership style that is both decisive and inclusive, you excel in the distinctive dynamics of a family-owned business. Your balanced approach to decision-making promotes a culture of collaboration and empowerment, where innovative ideas are nurtured, and team members feel valued and heard. You are inherently accountable for your responsibilities in driving outcomes while fostering a sense of ownership within your team. Your exceptional organizational skills, paired with high emotional intelligence, will smooth the execution of tasks and projects, vital in a constantly changing business landscape. Ultimately, you are poised to inspire and guide, make strategic decisions, traverse complex challenges, and prioritize the overarching goals of the organization and its clientele, while building a workplace culture that celebrates diversity and mutual respect.