General Manager

Moose Knuckles Canada; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

Moose Knuckles Canada is seeking an experienced General Manager to lead their Ottawa store. In this pivotal role, you will drive sales, manage staff, and ensure a unique customer experience that embodies the brand's values of inclusion and individualism. The successful candidate will have a strong retail management background, excellent leadership skills, and a passion for the brand.

Benefits

Paid Personal Days

Generous Benefit package

Employee Assistance Program

Employee Loyalty Reward Program

Paid Birthday PTO

Generous welcome gift

Company events

Qualifications

• 3-5 years of retail management experience as a Store or General Manager.
• Experience with high-volume brands.
• Luxury experience preferred.

Responsibilities

• Oversee overall store performance including sales and staff recruitment.
• Ensure productivity and profitability through sales growth and inventory management.
• Lead and exemplify the Moose Knuckles culture.

Skills

Leadership

Customer-oriented

Analytical skills

Communication

Strategic planning

Job description

Moose Knuckles is thriving and we continue to grow by over 50% every year.

WHAT WE BELIEVE

We believe in inclusion, self-expression, non-judgement, and individualism.

WHO WE ARE

We are bold, tenacious, courageous, and brave.

We embrace our differences and share our likenesses.

Some of What’s in it for You!

• Paid Personal Days
• Generous Benefit package
• Employee Assistance Program
• Employee Loyalty Reward Program
• Paid Birthday PTO
• Generous welcome gift
• Company events

Moose Knuckles is seeking an experienced and driven General Manager to lead our team. In this role, you will oversee overall store performance, including sales, staff recruitment, motivation, development, merchandising, visual presentation, expense and payroll controls, and creating a unique customer experience aligned with the Moose Knuckles philosophy.

Some of What You’ll Do:

Managerial Responsibilities

• Develop and implement strategies to meet and exceed business goals and targets.
• Maintain high customer service standards to provide a unique shopping experience.
• Ensure productivity and profitability through sales growth, staffing, and inventory management.

Operational Responsibilities

• Understand and adhere to all company policies, procedures, and operations.
• Maintain security and safety standards within the store.
• Manage controllable expenses, including payroll allocation.

Leadership Responsibilities

• Hire, train, motivate, and develop staff, including key holders and managers.
• Lead and exemplify the Moose Knuckles culture, emphasizing strong communication and service.
• Foster teamwork and ensure respectful treatment of staff.
• Uphold Moose Knuckles values of diversity and inclusion.

Some of What You’ll Need:

• 3-5 years of retail management experience as a Store or General Manager.
• Excellent leadership skills, including strategic planning and communication.
• Customer-oriented and dynamic.
• Experience with high-volume brands.
• Sales-driven with proven analytical skills.
• Professional, proactive, and able to work under pressure.
• Passion for the brand; luxury experience is preferred.