General Manager

Davies Home Healthcare; North Vancouver; On-site; CAD 150,000 - 200,000; Full time

Job summary

A family-run healthcare provider in Metro Vancouver is seeking a General Manager to oversee operations and grow the team culture. The ideal candidate will have over 5 years of leadership experience in a service-based environment, particularly in healthcare. This role offers competitive compensation starting from $90,000, along with performance-based bonuses, and the opportunity to make a significant impact in the community.

Benefits

Competitive salary

Performance-based bonus

Meaningful impact in the community

Collaborative team environment

Qualifications

• 5–10+ years in a general management or operations leadership role.
• Experience in a service-based or retail business, preferably healthcare.
• Financially literate and comfortable using data to drive decisions.

Responsibilities

• Align the organization around a shared vision and mission.
• Mentor department managers and lead hiring processes.
• Oversee functional areas including retail, logistics, and service delivery.

Skills

Leadership

Communication

Data-driven decision making

Operational excellence

Emotional intelligence

Job description

Davies Home Healthcare is a family-run, people-first company proudly serving customers since 1987. We specialize in home medical equipment and mobility solutions, empowering individuals to live comfortably and independently in their own homes. Built on compassion, trust, and personalized care, our team is committed to making everyday life better for the people we serve.

The Opportunity

We’re looking for a hands-on, strategic leader to join our team as General Manager. This pivotal role is responsible for overseeing day-to-day operations while leading our continued growth and evolution. You’ll work closely with ownership and department heads to unify teams, bring clarity to decision-making, and strengthen the systems and culture that support our mission.

If you thrive in entrepreneurial, service-based environments and love bringing structure and energy to growing teams, this is your chance to make a lasting impact.

This role reports directly to the Owner and is a key member of the leadership team.

Key Responsibilities

Strategic & Operational Leadership

• Align the organization around a shared vision, mission, and priorities
• Translate business goals into clear, actionable operational plans
• Facilitate cross-functional collaboration and timely, informed decision-making
• Serve as the link between ownership and operations—sharing insights, tracking performance, and surfacing risks or opportunities
• Ensure we remain responsive, efficient, and grounded in real-world execution

People & Culture

• Mentor and support department managers through coaching, clarity, and performance feedback
• Lead hiring, onboarding, and succession planning in partnership with team leads
• Foster a high-performing, values-driven workplace where accountability and empathy coexist
• Maintain our strong reputation for responsive, people-centered service
• Promote a culture of continuous learning, collaboration, and shared success

Systems & Process Optimization

• Oversee functional areas including retail, logistics, purchasing, and service delivery
• Strengthen operational systems and use KPIs to guide continuous improvement
• Promote effective use of tools like our ERP system, dashboards, and shared processes
• Drive process documentation, standardization, and operational discipline
• Ensure teams are equipped with clear workflows and the tools they need to succeed

Who You Are

Qualifications

• 5–10+ years in a general management, operations, or multi-departmental leadership role
• Experience in a service-based or retail business (healthcare or home medical equipment is a strong asset)
• Financially literate and comfortable using data to drive decisions
• Demonstrated success leading teams and building scalable systems in growth environments

You Bring

• A hands-on leadership style—equally comfortable rolling up your sleeves and thinking strategically
• Strong communication skills, with the ability to simplify complexity and influence decisions
• Emotional intelligence and a coaching mindset that builds trust and performance
• A problem-solver’s mentality, grounded in operational excellence and customer focus
• Experience managing change and aligning diverse teams around shared goals

What We Offer

• A leadership role where your impact will be seen, felt, and valued
• The opportunity to shape operations and culture in a values-based, mission-driven organization
• A stable and growing business with a 35+ year track record of serving British Columbians
• A collaborative, capable team that takes pride in delivering quality and care
• Competitive salary from $90,000+ depending on experience
• Eligible for performance based bonus
• A chance to make a meaningful difference in the lives of our customers and staff