General Manager

Stock Transportation Limited; North Bay; On-site; CAD 80,000 - 120,000; Full time

Job summary

Stock Transportation Limited is seeking a General Manager to lead operations in North Bay. The successful candidate will oversee performance, develop business strategies, and cultivate strong customer relationships in the student transportation sector. This full-time role offers the opportunity to make a significant impact on service delivery and operational excellence.

Qualifications

• 3 years of supervisory experience with P&L oversight.
• Knowledge of contract administration principles.
• Ability to meet service delivery expectations.

Responsibilities

• Delivers overall performance and results for the CSC.
• Develops short and long-range business plans.
• Coaches and develops CSC staff for independence.

Skills

Customer service best practices

Risk assessment

Leadership

Management practices

Education

Bachelor's degree in business administration, management or related field

Job description

Job Description - General Manager (251671)

Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2 , 8 00 school buses and serves 35+ school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of National Express Group, a global leader in transportation, we are continually focused on delivering our service promise : Getting students to school safely, on time and ready to learn.

A DIVISION OF NATIONAL EXPRESS LLC

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

We are currently seeking an engaged leader, in the student transportation industry, to join our team as a General Manager.

Responsibilities :

• Delivers overall performance and results for the CSC.
• Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
• Ensures the CSC is a "customer-centric" team that is focused on building strong and effective partnerships
• Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
• Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.
• Review budgets and develop the annual operating plan business review.
• Develop short and long-range business plans to increase incremental business, revenues and margins.
• Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
• Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
• Creates a culture of safety while providing a high quality of service.
• Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
• Meets regularly with school district administrators to review service quality and performance.
• Enhances and builds on current customer relationships to ensure customer retention.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.

Requirements and Qualifications :

• Bachelor's degree in business administration, management or related field or 10 years of comparable experience
• At least 3 years of supervisory experience and P&L oversight
• Proven ability to meet service delivery expectations including customer and safety
• Knowledge of risk assessment to resolve customer issues
• Knowledge of customer service best practices to build strong customer relationships
• Knowledge of contract administration principles and practices to develop contractual agreements and / or Requests for Proposal documents.
• Knowledge of leadership and management practices and techniques.

Stock Transportation is an Equal Opportunity Employer.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

Primary Location

Work Locations

North Bay

North Bay P1B 8G4

Operations Field

Organization

Schedule

Schedule

Full-time

Employee Status

Employee Status

Regular

Travel

Travel

Yes, 10 % of the Time

National Express LLC | 2601 Navistar Drive Lisle, IL 60532

J-18808-Ljbffr

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