General Manager

Chipotle Mexican Grill; London; On-site; CAD 45,000 - 65,000; Full time

Job summary

Chipotle Mexican Grill is seeking a Restaurant Manager to lead day-to-day operations in London, Ontario. The ideal candidate will have previous restaurant management experience, exceptional customer service skills, and the ability to foster teamwork. This role involves training staff, managing budgets, and ensuring a great customer experience while upholding Chipotle's values.

Qualifications

• Previous restaurant management experience required.
• Experience handling OSHA, EEOC, and health department matters.
• Ability to adapt and succeed in a fast-paced environment.

Responsibilities

• Lead the restaurant team in day-to-day operations.
• Train and develop Crew, Managers, and Apprentices.
• Manage budgets and compile P&L statements.

Skills

Customer service

Teamwork

Communication

Leadership

Education

A.A. or B.A./B.S. in a related field

Tools

Microsoft Office Suite

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

Responsibilities

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

1. Leading the restaurant team in successful day-to-day operations by example and by being a role model of the standards and behaviors consistent with Chipotle’s values and culture.
2. Properly training and developing Crew, Hourly Managers, and Apprentices through quality orientations, development discussions, performance evaluations, and recognition so that they are prepared for additional career opportunities.
3. Coaching and counseling employees on a timely basis.
4. Making decisions on promotions and terminations of employees, and taking the appropriate action.
5. Identifying talent, interviewing, and hiring new Crew members.
6. Demonstrating a management style that reflects Chipotle's values and culture.
7. Fostering an environment of teamwork.
8. Successfully communicating company changes and focus to the team.
9. Ensuring employees are paid properly and receive appropriate benefits.
10. Writing schedules that meet the needs of the business to deliver a great customer experience while maintaining financial responsibility.
11. Building sales and managing the restaurant budget.
12. Compiling, preparing, and maintaining P&L statements, budgets, and cost controls related to food, beverage, and labor goals.
13. Implementing and practicing proper payroll procedures.
14. Performing required administrative duties on time, including processing paperwork.
15. Ensuring safety and security standards are emphasized and adhered to, with employee training in appropriate responses to unsafe situations.

The Ideal Candidate Will

• Develop positive working relationships with all restaurant personnel.
• Speak clearly and listen attentively to guests and employees.
• Possess exceptional customer service skills.
• Have the ability to speak, write, read, and understand the primary language(s) of the work location.
• Adapt and succeed in a fast-paced environment.
• Have previous restaurant management experience.
• Have experience as a Chipotle Apprentice.
• Have experience handling OSHA, EEOC, and health department matters.
• Hold an A.A. or B.A./B.S. in a related field.
• Have knowledge of and ability to use a PC and Microsoft Office Suite.

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France, and Germany, and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a leader and innovator in the food industry. We are committed to making our food more accessible to everyone while leading in digital, technology, and sustainable business practices. For more information or to order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It includes hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants are encouraged to apply.

We have policies and procedures to accommodate persons with disabilities or those requiring accommodations, in accordance with applicable human rights legislation. Please notify Chipotle if you require an accommodation. Contact [e-mail] for assistance due to a disability in completing applications, interviews, or participating in the hiring process. This email does not respond to non-accommodation requests.