General Manager

Atria Senior Living; Kingston; On-site; CAD 75,000 - 95,000; Full time

Job summary

A senior living company is seeking an Executive Director to oversee daily operations and sales strategies while ensuring compliance with regulations and maintaining high customer satisfaction. The ideal candidate has a Bachelor’s degree, 3-5 years of operations management experience, and strong leadership skills. This role offers an opportunity to lead a high-performing team in Kingston, Canada.

Qualifications

• 3-5 years of experience in operations management with financial and sales goals.
• Ability to be licensed as an administrator for assisted living within a specific timeframe.
• Must possess valid driver’s license.

Responsibilities

• Lead day-to-day operations and sales strategies for the community.
• Recruit, train, and supervise team members.
• Ensure compliance with local, state, and federal regulations.
• Develop operational budgets and manage financial performance.

Skills

Operations management

Sales leadership

Team training and development

Customer satisfaction

Education

Bachelor’s degree in business administration or healthcare administration

Job description

Responsibilities

The Executive Director is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility and serving as the community sales leader. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Executive Director complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.

• Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria’s objectives. Regularly communicate performance with the Regional Vice President.
• Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls.
• Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
• Ensure adherence to the Resident’s Bill of Rights.
• Interview, hire, orient, train, supervise and evaluate staff.
• Constantly assess resident needs in staffing levels.
• Operate the community in accordance with Atria policies and federal, state and local regulations.
• Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
• Remain active in local community activities. Establish networks and resources for resident referrals.
• Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
• Able to work in various positions at community and willing and able to fill in as needed.
• Build a high performing team and keep morale high.
• Meet financial management requirements for the community.
• Maintain safe working and living environment.
• Actively participate in “in-house” sales activities including prospective resident tours and special events.
• May drive Company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.

Qualifications

• A Bachelor’s degree in business administration, healthcare administration, or related subject is required.
• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred.
• The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria’s Motor Vehicle Policy standards.