General Manager

Atria Retirement Canada; Kingston; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Executive Director to lead operations in a supportive community environment. This role involves overseeing daily operations, managing financial goals, and ensuring high customer satisfaction. The Executive Director will recruit and train staff while developing strategies for growth and quality service. This position offers a chance to thrive in a collaborative atmosphere that values work-life balance and community involvement. If you are passionate about making a difference and leading a dedicated team, this opportunity is perfect for you.

Benefits

Paid holidays and PTO

Health, Dental, Vision, and Life Insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Qualifications

• 3-5 years of experience in operations management with success in financial goals.
• Ability to become licensed as an administrator for assisted living.

Responsibilities

• Lead day-to-day operations with full profit and loss responsibility.
• Recruit, train, and supervise team members for a high-functioning environment.
• Develop strategies for labor, occupancy growth, and quality of services.

Skills

Operations Management

Sales Strategies

Staff Training and Supervision

Financial Management

Customer Satisfaction

Education

Bachelor’s degree in business administration

Bachelor’s degree in healthcare administration

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

• A Bachelor’s degree in business administration, healthcare administration, or related subject is required.
• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred.
• The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria’s Motor Vehicle Policy standards.

The Executive Director is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility and serving as the community sales leader. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Executive Director complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.

• Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria’s objectives. Regularly communicate performance with the Regional Vice President.
• Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls.
• Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
• Ensure adherence to the Resident’s Bill of Rights.
• Interview, hire, orient, train, supervise and evaluate staff.
• Constantly assess resident needs in staffing levels.
• Operate the community in accordance with Atria policies and federal, state and local regulations.
• Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
• Remain active in local community activities. Establish networks and resources for resident referrals.
• Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
• Able to work in various positions at community and willing and able to fill in as needed.
• Build a high performing team and keep morale high.
• Meet financial management requirements for the community.
• Maintain safe working and living environment.
• Actively participate in “in-house” sales activities including prospective resident tours and special events.
• May drive Company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.