General Manager

Tim Hortons; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian coffee chain located in Hamilton is seeking a General Manager to oversee daily operations. This role requires strong leadership and a commitment to exceptional guest service. The ideal candidate should have over three years of experience in a supervisory position within the quick-service industry and be skilled in training and motivating team members. Competitive wages and various performance-based rewards are offered.

Benefits

Competitive wages

Quarterly performance-based bonus program

Company RRSP matching program

On-the-job training

Health and dental benefits

Qualifications

• 3+ years of quick-service experience in a supervisory role.
• Strong ability to motivate Team Members.
• Knowledge of training and coaching processes.

Responsibilities

• Manage labour costs through effective scheduling.
• Control food and paper costs.
• Resolve guest issues promptly.

Skills

Leadership

Team Management

Guest Service

Training

Problem Solving

Job description

Job Description

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality, and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you support the Owner in the day-to-day operations of a fast-paced restaurant.

Your 3+ years of quick-service experience in a supervisory role, combined with your practical knowledge of recruiting, training, and coaching Team Members, make you an ideal candidate for this role.

Responsibilities :

• Managing labour costs through effective scheduling and floor management
• Controlling food and paper costs using order guides
• Ensuring product launches and promotions are executed flawlessly
• Resolving guest issues and working with your team to minimize issues
• Participating in the recruitment process
• Training new Team Members
• Monitoring weekly and monthly inventories
• Preparing and providing restaurant Team Members with performance reviews
• Training, reminding, and encouraging Team Members to follow all Health & Safety policies and programs
• Coaching and disciplining Team Members as needed
• Leading by example by following all Tim Hortons policies and procedures
• Planning, organizing, directing, controlling, and evaluating daily operations
• Balancing cash and completing balance sheets
• Completing cash reports and related forms
• Fostering a positive work environment through leadership and example

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drinks while working
• Health and dental benefits for qualifying employees
• The opportunity to participate in the Team Tim Hortons Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office levels
• Training and development in food safety and health and safety

Planning on moving but don't want to lose your seniority or look for a new job? With 70+ locations and growing, we may find a perfect fit for you, whether relocating for personal, educational, or work reasons.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. Please inform us of any accommodations required if contacted for an employment opportunity.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain based in Toronto. It serves coffee, doughnuts, and other fast food items. As of December 31, 2018, it had 4,846 restaurants in 14 countries, making it Canada's largest quick-service restaurant chain.

The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade. In 1967, Horton partnered with investor Ron Joyce, who took control after Horton's death in 1974, expanding the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and returned briefly in 1970 and from 1993 to 1996.