General Manager

JRoss Recruiters; Golden; On-site; CAD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead and inspire a solutions-oriented team in a breathtaking outdoor destination. This role involves driving growth through strategic planning, managing budgets, and fostering a highly engaged team. The ideal candidate will have over 10 years of senior leadership experience in the tourism or hospitality sectors, with a proven track record in operational excellence and guest experience transformation. Join a vibrant, culturally diverse team and enjoy perks like free access to attractions, discounted stays, and opportunities for career growth in an inspiring environment.

Benefits

Free access attractions for staff and family

Discounted hotel stays

Discounted food & beverage

Discounted retail experiences

Access to subsidized mental health resources

Opportunities for career growth

Qualifications

• Proven General Manager experience in attractions or hospitality.
• Expertise in operational excellence and guest experience transformation.

Responsibilities

• Drive growth through strategic and operational planning.
• Inspire and coach a solutions-oriented team focused on improvement.

Skills

General Manager experience

Budget management skills

Analytical skills

Operational excellence

Coaching skills

Education

10+ years of senior leadership experience

Tools

POS systems

Ticketing platforms

Revenue management tools

Job description

Develop and lead strategic and operational plans to drive growth, measured against key performance indicators (KPIs).

Manage budgets and forecasts to ensure financial targets are met.

Inspire, coach, and empower a solutions-oriented team focused on continuous improvement.

Act as an active member of the Golden and Kootenay community, representing the attraction on boards and supporting local initiatives.

Partner with People & Culture to foster a highly engaged team, achieve staffing goals, and promote retention and internal talent development.

Establish clear goals and expectations, ensuring accountability across all departments.

Conduct regular inspections of facilities, guest experiences, and employee engagement, leading continuous enhancements.

Collaborate with sales, marketing, and revenue management teams to optimize business growth.

Expand off-peak business through innovative programming, enhanced guest experiences, and diverse F&B opportunities.

Oversee capital projects, ensuring timely and on-budget completion.

Maintain and improve standard operating procedures (SOPs) for safety, customer service, and emergency protocols.

Address and resolve guest and employee feedback effectively.

Leadership Qualities

Proven ability to deliver brand-aligned, unforgettable guest experiences.

Deep curiosity about all aspects of the business, driving innovation beyond financial metrics.

Growth-oriented mindset with a focus on world-class experiences and operational excellence.

Hands-on, detail-oriented leadership style that fosters accountability and embodies core organizational values.

Exceptional coaching skills to develop dynamic leadership teams.

Collaborative, big-picture thinking with a selfless, respectful approach to teamwork.

Passion for sustainability and community engagement.

Resilience and adaptability, maintaining composure under pressure.

Strategic thinking with a global perspective, leveraging best-in-class ideas.

Requirements

Proven General Manager experience in attractions, tourism, or hospitality, with a focus on developing teams and delivering world-class guest experiences.

10+ years of senior leadership experience in the tourism or hospitality industries.

Expertise in operational excellence, training, colleague development, and guest experience transformation.

Experience building diverse, engaged teams, including seasonal staff from varied cultural backgrounds.

Broad operational knowledge, including food and beverage, retail, programming/events, maintenance, and capital deployment.

Proficiency in operational technologies such as POS systems, ticketing platforms, and revenue management tools.

Strong budget management skills, including annual budgets, P&L statements, and capital budgets.

Analytical skills to interpret guest and employee feedback and create actionable improvements.

This is an exceptional opportunity for a results-driven leader to make a lasting impact on a renowned attraction in one of Canada’s most spectacular outdoor destinations. If you are a passionate, strategic, and people-oriented professional, we encourage you to apply.

Corporate Culture

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under company lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other locations