General manager

Gate Gourmet Canada; Dorval; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage operations in a bustling airline catering unit. This role involves overseeing a large team, ensuring compliance with health and safety standards, and driving business objectives related to quality and customer satisfaction. With a focus on continuous improvement and operational excellence, you will play a pivotal role in maintaining high standards and achieving strategic goals. If you are passionate about leadership and have a proven track record in food service management, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 10+ years of managerial experience in airline catering or food manufacturing.
• Proven experience in financial management with budget responsibility.

Responsibilities

• Leads and manages staff across all departments in the airline catering unit.
• Ensures compliance with customer specifications and service requirements.

Skills

Leadership

Problem Solving

Planning

Scheduling

Interpersonal Communication

Detail-oriented

Education

Bachelor’s degree in business administration

Tools

Microsoft Office

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Summary:

Manages and directs the operation of the airline catering unit or “flight kitchen” with gross revenues of $20M to $65M+ and a staff of 175 to 600+ employees.

Main Duties and Responsibilities:

1. Leads and manages exempt staff across all departments in the Airline Catering unit, including Food Production, Transportation, Equipment Processing, Storeroom, Dish-room/Porters, Quality Assurance, ensuring standards and customer service requirements are met.
2. Ensures compliance with customer specifications and service requirements across all airline accounts, including production processing, on-time performance, equipment inventory, and quality assurance.
3. Drives achievement of business objectives related to food costs, labor costs, sanitation, quality, market tracking, and airline goals.
4. Maintains high standards for HACCP, FDA, local airport, Quality Assurance, and Airline specifications.
5. Monitors menu cycles to ensure uninterrupted customer service and satisfaction; oversees equipment maintenance for operational excellence.
6. Manages daily operational staff to exceed set targets.
7. Supports Lean, Quality initiatives, and achieves OPEX targets.
8. Ensures training programs are conducted to comply with policies and procedures.
9. Monitors employee relations and compliance with labor agreements.
10. Supports customer and government audits for compliance.
11. Conducts annual performance evaluations of direct reports.
12. Maintains communication with airline representatives to address requests and investigations.
13. Assists the Regional GM with projects, investigations, training, and airline requests.
14. Prepares accurate and timely administrative reports.
15. Ensures facility security and compliance with TSA, airport, and corporate requirements.
16. Focuses on defect prevention and nonconformity prevention.
17. Maintains customer compliance resolution processes.
18. Manages key performance metrics for the operation.
19. Verifies adherence to company policies, procedures, and quality specifications.
20. Develops Standard Operating Procedures.
21. Ensures safety, quality, and customer specifications are met.

Education:

Bachelor’s degree in business administration or related field preferred.

Work Experience:

• Proven managerial experience in airline catering or food manufacturing.
• 10+ years in in-flight catering or food manufacturing environment.
• Financial management experience with budget responsibility.
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies (preferred).
• Experience managing teams of supervisors and managers.
• Customer service and account management experience.
• Innovation and operational improvement experience.
• Labor relations experience.

Job Skills:

• Ability to lead and motivate diverse teams.
• Strong leadership, problem-solving, planning, and scheduling skills.
• Ability to manage operations in a regulated environment (FDA, HACCP, security).
• Proficiency in Microsoft Office (Excel, Word).
• Knowledge of quality auditing and inspection methods.
• Detail-oriented with project management skills.
• Organizational skills for prioritizing and multitasking.
• Excellent interpersonal and communication skills.

Technical Skills:

• Ability to obtain an AOA badge and customs seal.
• Leadership & Team Building
• Operational Excellence
• Financial Acumen
• Customer Focus
• Strategic Thinking
• Communication Skills
• Problem Solving
• Project Management
• Availability to work evenings and weekends as needed.

Gère et dirige les opérations de l'unité de restauration aérienne ou « cuisine de vol » avec des revenus bruts de 20 M$ à 65 M$+ et des effectifs directs et indirects de 175 à 600+ employés.

• Dirige et gère le personnel de tous les départements de l'unité, en assurant le respect des normes de production et de service à la clientèle.

• S’assure que les exigences et spécifications du client sont respectées sur tous les comptes.

• Motive l’équipe pour atteindre les objectifs commerciaux et de coûts.

• Maintient des normes élevées pour HACCP, FDA, sécurité aéroportuaire, et autres réglementations.

• Surveille les cycles de menu pour garantir la satisfaction client.

• Gère le personnel opérationnel quotidiennement pour dépasser les objectifs.

• Soutient les initiatives Lean et d’amélioration continue.

• Surveille la formation du personnel et la conformité aux politiques.

• Maintient la communication avec les représentants des compagnies aériennes.

• Participe à des projets et enquête pour l’amélioration continue.

• Rédige et soumet des rapports administratifs précis.

• Assure la sécurité de l’installation conformément aux réglementations.

• Favorise la prévention des défauts et la conformité.

• Maintient les indicateurs de performance clés.

• Vérifie la conformité aux politiques et la qualité des produits/services.

• Développe des procédures opérationnelles standard.

• Priorise la sécurité, la qualité, et la satisfaction client.