General Manager

Campus Living Centres

Canada

On-site

CAD 60,000 - 90,000

Full time

7 days ago

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Job summary

Campus Living Centres is seeking a General Manager to oversee all aspects of the community, including finance, human resources, administration, and maintenance. The role requires strong leadership, budget oversight, and the ability to manage multiple projects while ensuring excellent tenant relations.

The General Manager will liaise with senior management, delegate responsibilities, and uphold company objectives.

Qualifications

Education: Recognized College Diploma or University Degree.
Must possess superior verbal and written communication skills.
Must possess superior budgetary and decision making ability.
Must possess excellent employee management skills.
Must be able to handle multiple projects at once.
Must be able to provide leadership to staff.
Experience: Minimum of 5 years industry experience or equivalent management experience.

Responsibilities

Oversee Finance: manage annual budget, revenues and expenses, accounts receivable, month-end reporting, vendor communications, and tax compliance.
Direct Human Resources: staff supervision, policies, payroll, training and development, performance evaluations, scheduling, and staff retention.
Administrative: implement procedures, manage leases in Yardi, organize resident files, ensure timely paperwork.
Resident Retention: address resident concerns, communicate notices, enforce community policies.
Maintenance & Operations: oversee property appearance, repairs, and vendor relationships, ensure timely service requests.
Client Relations: maintain professional relationships with institutional contacts and coordinate services.

Skills

Verbal and written communication

Budget management

People management

Leadership

Project management

Problem solving

High-stress handling

Customer service

Education

College Diploma or University Degree

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders.

2. Essential Functions and Basic Duties

Finance

Prepare and be accountable for the annual building operating budget
Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses
Ensure that all collection and control procedures are followed relating to accounts receivable
Ensuring all Month End reporting is accurate prior to submission to Finance Office
Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
Ensure monthly and other requested reporting is completed accurately and on time
Ensure property is rented to fullest capacity
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in closing sales
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested
Represent the company in a professional manner at all times

Human Resources

Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
Ensure legislated policies are followed, including Health & Safety
Coordinate maintenance schedule and assignments with Maintenance Services Supervisor
Ensure that all payroll policies are followed
Play an active role in the training and development of employees
Develop a team atmosphere within the organization
Prepare regular performance evaluations of all staff
Ensure that any employee conflicts are dealt with properly and immediately
Minimizes turnover and encourages employees via positive reinforcement
Ensure scheduling is reflective of the property’s operation

Administrative

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
Organizing the office to ensure all resident files and information are easily found and well maintained
Implement policy changes as they are released corporately
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention

Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management
Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
Consistently implement policies of the community

Commercial Space

Oversee commercial tenants and manage vendor relationships

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours
Assure quality and quantity of market ready apartments
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
Ensure that all service requests are recorded and communicated appropriately to maintenance
Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Director or Executive Committee member
Managing changeover seasons in May and September
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Manage the balance between customer service and student discipline
Any duties as assigned

Health & Safety

Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition, and ensure usage is recorded
Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Essential Functions with Client Institution

Ensuring Client Institution has all necessary information in a timely fashion
Interacting with Institutional departments for services provided to the property
Maintaining a professional business relationship with primary Institutional contact

4. Performance Measurements

Performance will be primarily measured on the following factors:

Business & Financial Acumen

Self Development and Appraisal

5. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

Must possess superior verbal and written communication skills

Must possess superior budgetary and decision making ability

Must possess excellent employee management skills

Must be able to handle multiple projects at once

Must be able to provide leadership to staff