General Manager

Optima Living; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

Optima Living welcomes applicants for the position of General Manager at The Edwards in Calgary, AB. This role involves overseeing daily operations, managing finances, and fostering a resident-centric culture. The ideal candidate will have extensive experience in property management and healthcare administration, ensuring high standards of living for residents. Your leadership will drive team engagement and operational excellence while maintaining compliance with health and safety regulations.

Benefits

Competitive Salary

Comprehensive Health Benefits

Ongoing Training and Development

Qualifications

• Minimum five years of experience in property management.
• Experience in a retirement setting preferred.
• Completion of CPR and First Aid is an asset.

Responsibilities

• Responsible for day-to-day operational support.
• Build and nurture a strong team of managers and front-line employees.
• Ensure compliance with provincial legislation and accreditation standards.
• Budget creation and implementation.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Communication Skills

Problem Solving

Education

Relevant diploma or degree in healthcare administration/long-term care or hospitality

Job description

Let us welcome you home at The Edwards in Calgary, AB.

AtOptima Living, we’re committed to building communities where everyone truly feels at home whether you live here or work here. We operate Independent Living, Assisted Living, Supportive Living, Memory Care, and Long-Term Care communities across Alberta and British Columbia, and our vision is simple:For every person to feel at home.

This isn’t just something we say it’s something we live by. All of us here feel it’s a genuine honour to work with our residents. We believe in a resident-centered approach, where the resident is at the heart of everything we do. Guided by our credo,“Let us welcome you home,”we strive every day to create a space where people feel seen, supported, and truly at home.

Role Summary

As the General Manager you are responsible for providing day-to-day operational support. This includes an understanding of finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team.This position reports to the Senior Director of Operations.

Key Responsibilities

Talent Management

• Build and nurture a strong interdisciplinary team of Managers and Front-line employees: sources, selects and onboards key talent.
• Responsible for setting and implementing site level vision, mission, values, and organizational strategies.
• Ability to drive results through others.
• Actively plan for growth and successions in pipeline development
• Ability to inspire a diverse, employer of choice culture with a focus on “Let Us Welcome You Home.”
• Provides coaching and mentoring.
• Conducts performance evaluations.
• Promotes team building and engagement.

Ensure Our Commitment to Best in Class and Excellence

• Reward and recognize those who embody our “Best-in-Class approach” and to those who live by our credo of ‘Let us Welcome You Home”
• Maintains compliance with provincial legislation and accreditation standards.
• Interact with residents to resolve enquiries in a friendly, service-oriented manner.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Financial Competencies

• Budget creation and implementation.
• Having the skills and knowledge to make informed decisions about managing within a budget.
• Demonstrates the ability to analyze data and Financial Statements establishing targets and driving results.

Managing Relationships

• Inspires a positive culture for families, residents, and employees.
• Stakeholder Awareness – Is able to forge strong positive partnerships with our external stakeholders and suppliers to advance organizational priorities.

Miscellaneous

• Other duties as assigned to support operational requirements.

Qualifications & Experience

• Minimum (5) five years of experience in property management and or a combination of a relevant diploma or degree program in healthcare administration/ long-term care or hospitality.
• Experience in a retirementsetting is preferred.
• Completion of CPR and First Aid is an asset.
• Exceptional interpersonal skills with peers, residents, visitors, and operational partners
• Superior organizational skills with the ability to handle multi-resident requests.
• Superior oral and written communication skills
• Demonstrate the ability to prioritize and problem solve.

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check